Regional Operations Manager

4 weeks ago

Brampton ON, Canada ServiceMaster Canada Full time

With over 65 years of service, ServiceMaster Clean is a trusted leader for commercial cleaning. Every day more than 100,000 businesses worldwide depend on our commercial cleaning network to keep their workplaces clean and well maintained.
ServiceMaster Clean Mississauga is currently looking to hire Regional Operations Managers for our client located within the Brampton and Bolton areas.
You will be responsible for managing the day to day services we provide at the regional level.
That includes managing customer relations, and strict adherence to health and safety regulations.
The tasks and the time spent performing each task may vary as business needs require. Business Management
Manages team of Site Managers and their subordinates across designated Amazon locations
Addresses and provides guidance on all operational concerns from site managers
Serves as first point of escalation for site level client issues/concerns, escalates to the Regional Manager as required/appropriate
Evaluates and enforces (as appropriate) all ServiceMaster policies and processes
Provide guidance and training on policies, practices, creative strategies, and corrective actions as needed
alongside senior site leadership, preparing final summaries/reports for regional management.
Working in tandem with site leadership, to ensure completion of all Special Projects (PO’s)
Communicate with external vendors for outsourcing supplies or services
Drafting, presenting, and implementing approved new policies
Monitor staffing and attendance levels across managed locations, and works with regional admin team and site leadership to address and resolve any staffing concerns
On call as Tier 2 internal escalation point (above Site Manager) for all issues/concerns/incidents/emergencies
Other duties as business needs required
Administration
Manage departmental budgets including labour, supplies and equipment
Approve departmental payroll and reconcile labour costs with budgeted forecasts
Maintain current customer and employee database and review every 6 months
Oversee and maintain company policy, procedures and forms
Monitor and validate accuracy of billing and invoicing information, and ensure collections targets are being met by the accounts staff
Conduct semi-annual/periodic account reviews to analyze revenue and/or labour rates
Prepare annual business unit operating budgets and business plans 
Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Regional Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Flexible, adaptable and able to work effectively in a variety of settings
Degree or diploma in Operations/Business Management is preferred.
Work Experience Requirements
Work experience required: Accountability - sets standards of performance for self; Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Teamwork – contributes to building a positive team environment; There is a low risk of exposure to adverse working conditions.
Time will be equally spent in an office environment and on site.
You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.
We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
Your application will go directly to the franchise , and all hiring decisions will be made by the management of this franchise . Phone *
How many years of management experience do you have? *
Do you have experience handling inventory? Do you have experience managing financial statements? *
Do you have a diploma/degree in Business or Finance? *
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