Bilingual Customer Service Representative

3 weeks ago

Brantford ON, Canada Holstein Canada Full time

We are committed to providing a barrier-free recruitment process. If you require accommodation at any step in the process, we will work with you to meet your needs – simply contact a member of the HR team with your request.

Thank you for your application to Holstein Canada. Due to the volume of applications, only selected candidates will be contacted.

WEB |

CAREERS

Hybrid - Brantford, ON

HOLSTEIN CANADA is the largest dairy breed association in Canada, serving our membership of

almost 10,000 active dairy producers since 1884. We are seeking a full-time Bilingual Customer

Service Representative to join our hybrid team in our Brantford office

We offer a flexible, respectful, inclusive environment with excellent work-life balance,

opportunities for development, and the chance to participate in meaningful projects for Canadian

Dairy industry. Lead by a dynamic leadership team alongside a clear organizational strategy and a

solid commitment to inclusivity and innovation, we are excited to be building a diverse and tech

friendly future.

As we are a not-for-profit organization, the salary for this position is within the non-profit side of

mid-range. We offset this by offering an impressive and robust benefit package which includes

(but isn't limited to): extended group health benefits, 3 weeks of vacation to start, 2 weeks of paid

personal days per calendar year, additional paid time off throughout the year and before long

weekends in the summer, a company pension matching program, educational opportunities,

wellness program with annual flexible spend, an annual company clothing allowance, and more

All of this is in addition to our inclusive workplace practices, a strong commitment to work/life

balance, a diverse team of colleagues, and an incredibly supportive Leadership team. Join us in a

collaborative environment where your expertise will make a significant impact.

As a Bilingual Customer Service Representative, you'll be at the forefront of the organization

and the main point of contact for members and customers who use Holstein Canada services

Utilizing your excellent customer service skills, you will review and process registrations, answer

questions and place orders. You’ll work diligently to ensure accuracy in all data entered into our

customer and animal databases.

We are seeking someone with experience in Customer Service, with strong communication

skills and a talent for creative problem solving. The ideal candidate will also have fluent

Bilingual proficiency (French/English), is comfortable assisting customers over the phone, and

has a proactive approach. This position is hybrid, but can also be based in our fully-accessible

and public transit-friendly Brantford office if you prefer. This role reports to our Customer

Service Supervisor and works within a department of approximately 10 colleagues.

Page: 2 of 3

Responsibilities:

As a Bilingual Customer Service Representative, you will:

• Contact customers to obtain or validate information

• Provide guidance and answer customer inquiries by phone and email

• Answer inquiries concerning outstanding balances and customer requests

• Enter data and records into the database with accuracy

• Identify and rectify issues causing non-payment (missing invoices/payments, expired credit cards, etc.)

• Review and place customer orders; complete supporting paperwork

• Update client account information including contact info, web accounts

• Troubleshoot and provide support for customer web issues (e.g. login, registrations).

• Enter show results and Veteran Breeder Award data

• Participate in Call evaluation sessions to identify areas of improvements

Requirements:

• 1-2 years of experience within Customer Service or related role

• Knowledge of the Holstein breed or prior experience within the dairy industry would be

considered a very strong asset but is not required

• Demonstrated ability to work with customers and to resolve questions and concerns in a

respectful and professional manner

• Proficiency with MS Office and willingness to learn new software

• Demonstrated ability to patiently and creatively resolve customer concerns

Please submit your application directly through the platform or to: HR@Holstein.ca. Applications

will be accepted on an ongoing basis until the position is filled. If selected, you will be contacted

for an initial phone screen, followed by 1-3 interviews. Our hiring process may also include

competency testing as well as a criminal background check.

We support diverse and equitable hiring practices We welcome and strongly encourage

applicants from diverse and underrepresented groups. If you require accommodation during any

part of the application or interview process, please connect with us directly and let us know how

we can help. Please note that our office is fully accessible and we are strongly committed to

diversity and inclusion.

Job Type: Full-time; Monday to FridayPay: Dependant on experience

Page: 3 of 3

Work Location: Hybrid remote in Brantford, ON N3R 8A6

• What are your approximate salary expectations?• How soon would you be interested in starting?• How many years of Customer Service experience do you have?

• Dental care• Disability insurance• Employee assistance program• Extended health care• Life insurance• On-site parking• RRSP match• Wellness program

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