Full Time Team Lead
1 month ago
Call Center Associate - Team Lead
Full-Time
OpenRoad Auto Group - Head Office Burnaby
Head Office - Client Contact Centre
00 per hour
Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
Opportunity to work with a variety of OEM BRANDS including; Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Comprehensive extended health and dental plan, tailored around Associate wellness
Mentors, trains, and provides professional development of team members through the performance management process and informal coaching techniques.
Conduct consistent bi-weekly meetings with all agents to discuss performance and standings within their objectives.
New hire training and, quality control and performance improvement with staff
CRM, queue and communication management
Mentoring and providing professional development through performance management and informal coaching techniques
Represents the management of OpenRoad in a positive and professional manner.
Ensures that individual performance meets or exceeds department standards.
Working with multiple software applications.
An interest in the automotive industry
Strong customer service and phone skills
Positive, flexible and process-oriented
Completed high school education, or equivalent work experience
Previous call center experience (an asset but not required)
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
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