Hospitality Director

4 weeks ago

Westbank BC, Canada CHRISTIAN CAMP AND CONFERENCE ASSOCIATION Full time

Primary Purpose
The primary purpose of this position is to provide onsite performance of administrative and support duties.

The primary responsibilities for the Hospitality Director at The Camp at Findley include performance in:
General Administrative Duties
Answer phone calls, faxes, and emails
Assist with camp mailings (Christmas cards, newsletters, etc.)
Collect and distribute incoming mail and bills appropriately
Communicate any accounting information (bills, deposits, income) to the Finance Committee, Camp Treasurer, or Executive Director as needed
Manage camp calendars on Google & Wix Bookings
Compile and present needed spreadsheets, reports, and other information
Compile and update guest and donor information in database
Submit and communicate maintenance needs as they arise

Oversight of Camp Rentals
Complete guest communications and bookings
Respond to messages and requests via phone, email, Wix, and Facebook in a timely manner
Prepare, communicate, and obtain guest contracts
Collect, document, and assure payments have been received
Communicate with guests on facilities and meals needs
Confirm guest meal plans and facility needs with guest or group leader 1 week prior to booking via a phone call or email
Coordinate and communicate with the Guest Services Director, Executive Director, and other staff the needs for each booking
Guest follow-up with surveys and review requests
Communicate the survey and review feedback to the staff in a timely manner for appropriate follow-up
Follow-up with past guests to inquire about future bookings
Assure guests have a positive experience from the first point of communication
Maintain a long-term, positive relationship with our guests & campers

Summer Camp Related Responsibilities
Assist with the oversight of the camp Snack Shack, processing purchases and engaging with campers, when needed
Assist with Summer Camp Registration (database entry, camper check-in, payment)
Relay parent inquiries and calls to proper channels
Assist with printing and distribution of staff and camper materials
Assist with program event set-up as needed

Other Responsibilities
Oversee camp store, processing purchases and engaging with guests
Oversee reception office and incoming guest questions and needs
Research grant opportunities as requested
Assist Executive Director with other administrative tasks as needed
Continued education and training in directed areas
Other duties as needed upon request of Executive Director and Board Chair
Qualifications and Requirements
A personal relationship with Jesus
Acknowledge and agree to The Camp at Findley’s mission
Embody biblical servant leadership
Have strong management and organizational skills
Have excellent oral and written communication skills
Be self-motivated and manage time well
Excellence in Microsoft Excel and Word, Google Suite
Experience with QuickBooks, Wix, online reservations, and creating spreadsheets is a plus
Ability to problem solve
Excellent customer service
Team oriented

Desired Qualification and Requirements
Completed undergraduate degree and/or 5+ years in Administration or Hospitality

Supervisory Leadership
This position operates under the supervision of the Executive Director of The Camp at Findley.
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