Director of Leisure and Community Services

4 weeks ago


Burnaby BC, Canada Hilton Full time

Responsible for the direction and oversight of key guest contact departments and their managers and team members. The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Hires, supervises, counsels, disciplines, and evaluates all guest services
Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
Manages executive office projects by directing staff and monitoring progress as required.
Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
Computer literacy and financial management a must
Able to manage effectively multiple tasks at all times
Today, Hilton remains a beacon of innovation, quality, and success. Hospitality - We're passionate about delivering exceptional guest experiences.
Leadership - We're leaders in our industry and in our communities.
Quality
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Job: Guest Services, Operations, and Front Office
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