Director, Online Business Operations

3 weeks ago

Edmonton AB, Canada Canada Diagnostic Centres Full time

Excellence in patient care fuels our passion. As a leading provider of diagnostic services and image-guided procedures in Western Canada, we take pride in our 43 radiologist-led community clinic sites strategically positioned across Alberta, Saskatchewan, Ontario, and British Columbia. Join our dynamic team and contribute to our comprehensive suite of services, including MRI, CT, Ultrasound, Echocardiography, Nuclear Medicine, Mammography, X-ray, Bone Density, GI Fluoroscopy, image-guided biopsies, and state-of-the-art pain management procedures.

At CDC, we prioritize providing access to high-quality patient care in our modern, multi-modality clinics. We're extending an invitation to a skilled and versatile Operational Leader to join our growing outpatient clinic practice within the Edmonton, AB region. We are looking for someone who understands health care delivery within a clinic setting and is passionate about coaching, leadership and team building. Our ideal candidate will have a deep desire to learn, innovate, expand on high quality care and help CDC deliver on its founding goal to boldly reshape the health care landscape with improved access to critical diagnostic services.

D’ – Delivering Care: Increasing Patient Access to Care
‘Experience a highly rewarding career opportunity to support our management and leadership team in bridging the gap in access to critical imaging and healthcare in Canada. In this role as Director of Operations your contributions lead to significant opportunities to make a difference, work with skilled radiologists, modality managers who are subject matter experts in their field, talented technologists, customer care agents and administrators as well as collaborating with leaders across CDC to refine and innovate in areas of patient access, patient experience, efficiency of care, leader development, marketing, and policy development. Your health care delivery and leadership experience will be fundamental in helping CDC continue its growth and mission for increasing access to care.

Enjoy a supportive and flexible work environment where your contributions are valued.

Develop leaders and teams through coaching and mentorship in areas such as patient service, business development, process improvement, training, and team retention.
Expand upon and develop operational analysis to assist with data-driven decision making.
This includes effective communication and problem-solving with the CDC medical team as well as incorporating patient feedback into business operations.
Manage projects such as expansion planning and provide feedback on the development, design, and buildout of new clinics from inception to completion, working in consultation with architects, contractors, sub-trades, and vendors, in addition to CDC medical professionals.
Support the Capital Asset budget for business-related equipment, supplies and service contracting.
Oversee building and equipment repairs and maintenance including service contracts and schedules; Ensure appearance and operational excellence and performance of clinics are consistent and at high standards.
Establish and revise organizational process and best practices to ensure compliance and consistency across the organization with respect to policies and procedures as well as develop and implement change management practices.

Project management skills: planning for long-term growth and expansion, facility design and renovation, workflow assessment and change management.
Exhibit excellent communication skills, both with patients and a multidisciplinary medical team.
Ability to analyze and interpret financial data and influence data-driven business decisions.
Understanding of construction process and contract management; ability to read architectural drawings, blueprints, and documents.
Knowledge of healthcare environmental design and impact on service delivery, taking into account safety, employee and patient satisfaction, efficiency, ergonomics and other factors.
Effective planning, organizing and time management skills combined with the ability to work effectively under pressure and meet established KPI’s and organizational objectives.

Balanced and flexible work schedule.
Be a part of our innovative and exciting growth trajectory, CDC’s goal for the next five to ten years is “to be recognized as the leading nationwide diagnostic imaging provider, servicing over 2 million patients annually across Canada”.

Canada Diagnostic Centres is the premier provider of both diagnostic imaging and image-guided procedures in Western Canada, owning and operating 43 radiologist-led community clinic sites throughout Alberta, Saskatchewan, Ontario, and British Columbia. CDC offers a full range of services including MRI, CT, Ultrasound, Echocardiography, Nuclear Medicine, Mammography, X-ray, Bone Density, GI Fluoroscopy, image guided biopsies, and sophisticated pain management procedures.

We are a contracted provider of services to Workers' Compensation Board Alberta and contribute to numerous other charitable organizations in the communities we serve.

We proudly support the SAIT, NAIT, and multiple additional technologist training programs as just part of our ongoing commitment to professional development, and continuous quality improvement through education.

Kris Head | BScPT, MSc, MBA | Chief Operating Officer

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