Bilingual Call Center Supervisor

4 weeks ago


Canada Altis Recruitment Full time

Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality of the contact centre, supervise agents, integration process and training. Supervisor the tasks assigned and evaluate the service deliver.This is a 24/7 Call centre that prioritize communication services primarily to 911 dispatch centres, fire department and other beneficiaries impacted by events. Need someone efficient, empathetic and ability to manage stress well.Must be available to work on rotating day, evening, and night shifts (as well as weekends and holidays) (shifts could be 8am to 4pm, 12pm to 8pm, or 4pm to 12am) Must be available for any shift.RESPONSIBILITIESOversee daily contact centre operations Meeting coordination.Oversee quality control of phone calls (both inbound and outbound) and perform follow up.Ensure compliance with procedures and policies by call centre agents on shift.Complete performance evaluations and periodic reports.Assist with conducting inbound and outbound phone calls when extra support is required Make recommendations on procedure and practice improvements.Supervise, train and coach the Contact Center Agents.Manage, create, and update Contact Center Agent’s schedule in collaboration with the Contact Center Lead.Approve Contact Center Agents timesheets, vacation, and leaves.Provide feedback to team members on the quality of calls, mastery of procedures and processes, and the quality of notes transcribed into the various forms.Provide leadership in the development of work plans and career development plans for assigned staff.Support implementation of all People Services policies and practices, ensuring opportunities are created for professional development, recognizing, and celebrating successes, and cultivating a culture of teamwork, collaboration and innovation across all levels and functions of the organization.Qualifications Bilingualism is mandatory, both spoken and written.Post secondary education completed 6 months minimum experience working in a leadership position in a call centre environmentAbility to use common Microsoft applications, primarily Word, Excel and Outlook.Ability to work on rotating day, evening, and night shifts (as well as weekends and holidays) Some overtime may be required



  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Call Center Agent

    1 week ago


    Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Montessori Teacher

    2 months ago


    Canada JINGBAO™ Bilingual Children's Center Full time

    2 months ago Downtown, Mississauga, Richmond Hill, Scarborough Full-time, Part-time Company Bio: JINGBAO Bilingual Children’s Centre is a Ministry-licensed childcare centre that delivers a unique early-years Mandarin language program, including math, science and arts. JINGBAO operates in a Mandarin-English dual-language environment, and serves...


  • Canada Veracity Research Co LLC Full time

    VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation’s leading and most experienced investigation companies. HOSPITALCANVASS.COM, serves the insurance industry as a leading national service provider in researching and...


  • Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...


  • Canada EWS Group Full time

    Bilingual Customer Service Specialist page is loaded Bilingual Customer Service Specialist Apply locations Remote - CAN time type Full time posted on Posted 4 Days Ago job requisition id R39275 BILINGUAL CUSTOMER SERVICE SPECIALIST Covarity is the leading software provider of post-origination commercial loan monitoring and analysis solutions for...

  • Advisor, Call Center

    2 weeks ago


    Canada Banque Laurentienne Full time

    Montreal- Customer serviceFull Time- 27014- 05 March 2024**Laurentian Bank. Seeing beyond numbers** **Building a better and different financial institution** Financial Benefits Working Environment Commuting and Travelling Food and Drinks Nice to have Financial Benefits Pension plan Group Insurance Stock purchase program Mortgage, Line of Credit,...


  • Canada JD Sports Canada Full time

    **Department**: Customer Service **Location**: Montreal, Quebec **Workplace Type**: Remote **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established...


  • Canada JD Sports Canada Full time

    **Department**: Customer Service **Location**: Montreal, Quebec **Workplace Type**: Remote **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established...


  • Canada Wow24-7 Inc. Full time

    Are you on the lookout for an exciting and professional work environment that offers a unique opportunity to engage with international clients? We are currently seeking a Customer Support Representative to join our close-knit team. We’re an esteemed outsourcing company, with operational offices in Kyiv and Lviv. Our mission is to provide top-notch...


  • Canada McKesson Canada Full time

    McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...


  • Canada Kent Building Supplies Inc. Full time

    Garden Center Supervisor (Seasonal Contract) Garden Center Supervisor (Seasonal Contract Position)   * Seasonal Contract position is for March/April-September* Kent is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday...


  • Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Customer Service Representative - ISI Contact Center - Downtown Montreal - Bilingual page is loaded CIBC - Customer Service Representative - ISI Contact Center - Downtown Montreal - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 2 Days Ago job requisition id 2406568 We’re building a relationship-oriented bank for...

  • QA, Call Center

    2 weeks ago


    Canada Tata Consultancy Services Full time

    TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...

  • QA, Call Center

    2 weeks ago


    Canada Tata Consultancy Services Full time

    TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...


  • Canada CloudMD Full time

    **Who We Are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...

  • Bilingual Supervisor

    1 month ago


    Canada FedEx Group Full time

    GENERAL SUMMARY This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day operations, flex routes and assigned Flex Driver staff within a station. Responsible for ensuring safe and efficient B2C package delivery network through the supervision of flex drivers exclusively. The P&D...