Bilingual Intake Administrator

2 weeks ago


Canada CloudMD Full time

**Who We Are**

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**What You'll Be Doing**
- Review and enter information from client referrals into CRM database and forward appropriately
- Receive inbound calls, place outbound calls, transfer calls and take messages from current and potential clients, prescribers, and other healthcare practitioners
- Schedules clients for care with a Team Resource, such that there is an appropriate match between the client’s needs and the qualifications, skills, and abilities of the Team Resource; promote consistency of care and coordination of services
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify Supervisor; maintain appropriate documentation
- Provide help and support to the team as needed
- Participate in data integrity/file cleanup projects as required
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns
- Perform other duties as assigned to assist the business as required

**What You Need to Be Successful**
- Previous experience with Customer Service & Administrative work
- Advanced ability to communicate in English (oral & written)
- Bilingual in English and French is required
- Exceptional interpersonal skills
- Ability to work independently and as part of a team
- Ability to meet deadlines
- Strong commitment to continual learning

***

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.


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