Call Center Research Assistant

Found in: Jooble CA O C2 - 1 week ago


Canada Veracity Research Co LLC Full time

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation’s leading and most experienced investigation companies.

HOSPITALCANVASS.COM, serves the insurance industry as a leading national service provider in researching and locating information request from clients. We currently have career opportunities for experienced, self-determined, and highly motivated individuals that would like to join our team of professionals in our efforts to deter and combat insurance fraud.

VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the research assistant will make outbound calls to medical facilities to validate worker’s compensation claims. The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to multi-task, and problem solve. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.

The successful candidate will have related experience in one or more of the follow areas:

Core Duties & Responsibilities:

  • Outbound calls to different medical facilities, pharmacies and other related locations to determine medical history
  • Make 120 – 150 calls a day
  • Set up files for processing by facilities located within a provided geographical range
  • Meet departmental goals for outbound calls
  • Document all call information according to standard operating procedures
  • Track and report all information received
  • Format and edit canvass reports
  • Assist in ensuring canvasses are completed by deadlines
  • Assist other team members in daily functions.

Applicants must meet the following requirements:

  • Nationwide high call volume experience (1 year or more required)
  • Nationwide collections experience (1 year or more required)
  • Upbeat, positive demeanor with an attitude for success
  • Meet individual and team performance standards while maintaining good attendance and dependability
  • Show courtesy and professionalism on all calls to ensure a positive experience
  • Be highly motivated and possess the ability to work under little supervision
  • Demonstrate ability to effectively manage time, and understand directives
  • Excellent written and verbal communication skills
  • Ability to read, decipher and summarize information quickly
  • Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
  • Must pass a drug test and pre-employment testing
  • Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system

Benefits:
VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan.

Compensation:
VRC employees are paid on a bi-weekly basis at an hourly wage of $15.00 to $16.00 an hour, commensurate with experience.

For more information and to apply online, please visit our web site located at

#J-18808-Ljbffr
  • Research Fellow Full-time

    Found in: Jooble CA O C2 - 1 week ago


    Canada Veracity Research Co LLC Full time

    VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.Veracity Research Co. COM, serves the insurance industry as a leading national service provider in researching and locating information request from clients. We currently have career opportunities for experienced, self-determined, and highly...

  • Bilingual Call Center Supervisor

    Found in: Appcast CA A2 P - 7 days ago


    Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Bilingual Call Center Supervisor

    Found in: Appcast CA C2 Glassdoor - 1 week ago


    Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Bilingual Call Center Supervisor

    Found in: Jooble CA O C2 - 1 week ago


    Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Bilingual Call Center Supervisor

    Found in: Whatjobs CA C2 - 7 days ago


    Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the...

  • Call Center Agent

    4 days ago


    Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Assistant Researcher

    Found in: Jooble CA O C2 - 2 days ago


    Canada Sikh Research Institute (SikhRI) Full time

    Are you passionate about Sikh research and community development? The Sikh Research Institute (SikhRI) is seeking an Assistant Researcher to join our dynamic team. In this role, you'll contribute to our research and development initiatives, creating impactful content and fostering community engagement. You will be part of the Content development team and...

  • Remote Customer Service Associate

    Found in: Jooble CA O C2 - 6 days ago


    Canada Wow24-7 Inc. Full time

    Are you on the lookout for an exciting and professional work environment that offers a unique opportunity to engage with international clients? We are currently seeking a Customer Support Representative to join our close-knit team. We’re an esteemed outsourcing company, with operational offices in Kyiv and Lviv. Our mission is to provide top-notch...


  • Canada Flight To Sucess Immigration Services Llp Full time

    Job Description Responsilities: Champions the upgrade of new and existing telecom equipment, hardware, and software Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner Maintains data, voice, and video network hardware and systems Conducts research aimed at isolating, analyzing...

  • Research Assistant

    1 day ago


    Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. We are looking for an action-oriented, curious, and well-organized Research Assistant to assist the McGill PBRN with a predominantly qualitative inquiry on the perspectives of clinical and patient stakeholders regarding the problems and potential solutions in the care trajectory of respiratory...

  • Research Assistant

    Found in: Jooble CA O C2 - 6 days ago


    Canada University of Regina Full time

    Research Assistant Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark link. If you...

  • Research Assistant

    1 hour ago


    Canada NoiseLAB, University of Montreal Full time

    **About us** **Job description** Because the lab is small (10 people), the role involves a little bit of everything, inculding: (1) organizational tasks, (2) support for research projects, and (3) animal husbandry. Some duties will be regular (occurring on a weekly or monthly basis), while others will occur as-needed. The specific duties of the role...


  • Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: They will be working on the project called, “How Household Energy Interventions Work”, funded by the Health Effects Institute Main duties: - Assisting with data analysis and data cleaning - Participating in project meetings - Assisting PhD students and postdocs on an...

  • Policy Specialist with Security Clearance

    Found in: Jooble CA O C2 - 1 week ago


    Canada Child Care Resource Center, Inc Full time

    CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Shipping/Receiving (35%) General Facilities Support 30% Experience : 3 years of Facilities operations experience required. Professional/Technical Certifications : n/a Technical Requirements : Working...

  • Research Assistant

    2 days ago


    Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: The Simulation Centre Research Assistant will provide organization and oversight during the infrastructure development phase (Year 1) and the implementation phase (Year 2) of the new Simulation Centre for the School of Social Work at McGill University. The role of the incumbent...

  • Summer Field Research Assistant

    Found in: Jooble CA O C2 - 1 week ago


    Canada City of North Vancouver Full time

    Research Assistant - Summer Student Position Title Research Assistant - Summer Student Position Job Status Auxiliary Summer Student The Offices of the Chief Administrative Officer and the Deputy Chief Administrative Officer have some exciting opportunities for post secondary students to work as auxiliary Research Assistants for approximately four...


  • Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: The project coordinator will be hired to carry out the coordination tasks of a CIHR Funded Project to develop the PRinciples to Operationalize Community Engagement, Equity, and Sustainability in South Asian Health Research in Canada (PROCESS) for meaningful engagement with...


  • Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. The project explores the experiences of Black-immigrant youth in the Canadian education System. Under the supervision of the research supervisor, the research assistant will benefit from the opportunities to learn and receive mentorship on diverse educational research methodologies and...


  • Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Department of Geography (Professor Robin Robinson) Position Summary: - Review literature for relevance (related to the project Social implications of Natural Climate Solutions) - Code literature into database - Analyze coded data - Draft figures and text - Assist with miscellaneous...

  • Two Undegraduate Research Assistants

    Found in: Jooble CA O C2 - 1 week ago


    Canada Permafrost Pathways Full time

    The Arctic Hydrology Research Group is currently seeking two undegraduate students interested in completing an Honours Thesis project to apply for paid research assistant positions. Fieldwork will conducted at the Trail Valley Creek Research Station located in the Northwest Territories. Funding and travel are provided. Projects: High resolution stream...