Bilingual Call Center Supervisor

3 weeks ago


Canada Altis Recruitment Full time

Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada.

The successful candidate would oversee the quality of the contact centre, supervise agents, integration process and training. Supervisor the tasks assigned and evaluate the service deliver.

This is a 24/7 Call centre that prioritize communication services primarily to 911 dispatch centres, fire department and other beneficiaries impacted by events. Need someone efficient, empathetic and ability to manage stress well.

Must be available to work on rotating day, evening, and night shifts (as well as weekends and holidays)

(shifts could be 8am to 4pm, 12pm to 8pm, or 4pm to 12am) Must be available for any shift.


RESPONSIBILITIES

  • Oversee daily contact centre operations
  • Meeting coordination.
  • Oversee quality control of phone calls (both inbound and outbound) and perform follow up.
  • Ensure compliance with procedures and policies by call centre agents on shift.
  • Complete performance evaluations and periodic reports.
  • Assist with conducting inbound and outbound phone calls when extra support is required
  • Make recommendations on procedure and practice improvements.
  • Supervise, train and coach the Contact Center Agents.
  • Manage, create, and update Contact Center Agent’s schedule in collaboration with the Contact Center Lead.
  • Approve Contact Center Agents timesheets, vacation, and leaves.
  • Provide feedback to team members on the quality of calls, mastery of procedures and processes, and the quality of notes transcribed into the various forms.
  • Provide leadership in the development of work plans and career development plans for assigned staff.
  • Support implementation of all People Services policies and practices, ensuring opportunities are created for professional development, recognizing, and celebrating successes, and cultivating a culture of teamwork, collaboration and innovation across all levels and functions of the organization.


Qualifications

  • Bilingualism is mandatory, both spoken and written.
  • Post secondary education completed
  • 6 months minimum experience working in a leadership position in a call centre environment
  • Ability to use common Microsoft applications, primarily Word, Excel and Outlook.
  • Ability to work on rotating day, evening, and night shifts (as well as weekends and holidays)
  • Some overtime may be required


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality of...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality of...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the...

  • Montessori Teacher

    4 weeks ago


    Canada JINGBAO™ Bilingual Children's Center Full time

    2 months ago Downtown, Mississauga, Richmond Hill, Scarborough Full-time, Part-time Company Bio: JINGBAO Bilingual Children’s Centre is a Ministry-licensed childcare centre that delivers a unique early-years Mandarin language program, including math, science and arts. JINGBAO operates in a Mandarin-English dual-language environment, and serves...


  • Canada JD Sports Canada Full time

    **Department**: Customer Service **Location**: Montreal, Quebec **Workplace Type**: Remote **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established...

  • Bilingual Supervisor

    2 weeks ago


    Canada FedEx Group Full time

    GENERAL SUMMARY This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day operations, flex routes and assigned Flex Driver staff within a station. Responsible for ensuring safe and efficient B2C package delivery network through the supervision of flex drivers exclusively. The P&D...

  • Bilingual Supervisor

    3 weeks ago


    Canada FedEx Group Full time

    GENERAL SUMMARY This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day operations, flex routes and assigned Flex Driver staff within a station. Responsible for ensuring safe and efficient B2C package delivery network through the supervision of flex drivers exclusively. The P&D...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality of...


  • Canada CanKos cleaning services inc. Full time

    CanKos Cleaning Services Inc. is currently seeking enthusiastic and customer-focused individuals to join our team as Call Centre Representatives. As a leading provider of cleaning services, we take pride in delivering exceptional service to our clients across Quebec. **Responsibilities**: - Answer incoming calls from clients in a professional and courteous...


  • Canada Empire Life Full time

    Bilingual Customer Service Representative (Retail) Location: Remote, Canada Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for...


  • Canada Selkirk College Full time

    This position provides grounds keeping and general maintenance services to the College at the Castlegar campus. Main Duties and Responsibilities Maintaining lawns, shrubs, trees, flower beds and planters Landscaping and irrigation Maintaining and clearing walkways, roads and parking lots Servicing and repairing grounds equipment Repairing...


  • Canada, CA Compunnel Inc. Full time

    Bilingual Talent Acquisition Consultant (French/English)Description:The Bilingual Talent Acquisition Consultant partners with lines of business and functional areas to provide strategic recruiting services to ensure that the company’s recruiting programs maximize visibility and result in high-quality hires across the organization.Responsibilities:Partner...


  • Canada Empire Life Full time

    Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Customer Service Representative (Retail) Location: Remote, Canada Empire life is looking to hire a Customer Service Representative to join...


  • Canada Empire Life Full time

    Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Customer Service Representative (Retail) Location: Remote, Canada Empire life is looking to hire a Customer Service Representative to join our...


  • Canada, CA Altis Recruitment Full time

    Our nonprofit client is seeking a bilingual Admin Assistant/Receptionist to join their team on a 3 month contract. This role requires you to be on site in Toronto. Responsibilities Answer and manage incoming calls, taking messages and directing inquiries as needed.Update information and manage documents using the internal softwarePrepare various documents...


  • Canada SkiBig3 Full time

    SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of...


  • Canada, CA Compunnel Inc. Full time

    Bilingual Talent Acquisition Consultant (French/English)Preferred Job Title: Bilingual Talent Acquisition Consultant (French/English) Description: The Bilingual Talent Acquisition Consultant partners with lines of business and functional areas to provide strategic recruiting services to ensure that the company’s recruiting programs maximize visibility and...


  • Canada Whitehorse Chamber Full time

    Competition #: 4N24-031 Type of Work: Full-time (40 hours per week) Wage: $21.00 per hour Location: Whitehorse, Yukon Closing Date: Until Filed Air North, Yukon’s Airline has always taken pride in providing the most authentic Yukon hospitality experience to all its customers. In 2020 Air North, Yukon’s Airline was named the best airline in Canada on...