Seasonal Coordinator, Guest Services

2 weeks ago

Toronto ON, Canada Knewin Full time

HOTELS COORDINATOR, PROGRAMME & GUEST SERVICES
Contract
Full-time
Programme and Guest Services, Programming Division
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are currently hiring for the position of:
HOTELS COORDINATOR, PROGRAMME & GUEST SERVICES
Reporting to the Senior Manager, Programme & Guest Services, the Hotels Coordinator is responsible for Festival hotel administration for officially invited guests and stakeholders of the Toronto International Film Festival. Key responsibilities include hotel accommodation bookings, tracking hotel reservations and hotel-related customer service for Industry and press delegates, film programming guests, and internal departments. Overall, this position works closely with relevant teams to ensure exceptional administrative support for internal and external stakeholders.
Build contracted hotel inventory in applicable reservations management systems
Monitor and assist in management of contracted hotel inventory in applicable reservations management systems
Perform data entry of information and preparation of reports utilizing the Festival database (Artifax) and other applicable databases and tracking documents
Assist with management of departmental email accounts (i.e. Assist with other coordination tasks and administrative duties as required
Job Grade (Seasonal)
~$TARGET CONTRACT DATES:
~ Office Location: 350 King Street West, Toronto, ON M5V 3X5
Weekly in-office requirements:
Festival Office Requirements: Full Time during Festival

Minimum 2 years experience in a high-level customer service or administrative role in the hospitality industry
Experience with guest logistics or talent coordination an asset
Experience working for a film festival or large scale event an asset
Strong organizational and project coordination skills with extreme attention to detail and the ability to effectively prioritize
Strong computer and data management skills, including databases, CRMs, project management tools, internet research, Microsoft Office, Google Suite, Artifax
Enjoys fast-paced, multi-tasking work environment, with a willingness to adapt to shifting priorities and circumstances
Commitment to diversity, inclusiveness, and public accountability
Adaptable to a flexible work schedule including some evenings and weekends to meet deadlines, as well as fully available during Festival
Additional language(s) an asset
All applications must be submitted online through TIFF’s Career Centre .
For consideration to those on time-limitedVisastatus, yourVisamust allow you to complete the full contract.
Please send any questions via e-mail only to careers@tiff.net .
As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net .

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