Technical Help Desk Representative
3 weeks ago
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL
Job Summary
Perform various duties at ZOLL Canada Technical Support Department helpdesk.
Essential Functions
Answer customers’ complaints on helpdesk
Document complaints on Service Requests SRs in Oracle database as per ZOLL Canada Standard Operating procedures (SOPs)
Follow up on loaners with customers (loaners’ retrieval)
Troubleshoot failures with customers over the phone using critical thinking and referencing ZOLL’s tools and manuals
Support customers with SW upgrades, data communication over the phone
Possible future 24/7 rotational on call support for English and French customer
Other tasks as assigned depending on workload
Required/Preferred Education and Experience
~ Bachelor's Degree Bachelor of electrical, electronic or biomedical engineering or biomedical technologist from a college or university. required
~ Fluently bilingual in English and French (Oral and written) required and
~3-5+ years of similar work experience in a helpdesk required
Knowledge, Skills and Abilities
Excellent Communication and Interpersonal skills
High attention to details
Strong troubleshooting skills
High self-awareness and self-management soft skills
A customer focused individual
Team player with positive attitude
Preferred Languages
~ French - Intermediate
Travel Requirements
~ Travel to the United States will be required periodically
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
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