Current jobs related to Service Desk Manager - Montréal QC - TALTEK | TALENT en TECHNOLOGIE

  • Global Manager

    4 months ago

    Montréal, Canada LCI Education Full time

    As Global Service Desk Manager at LCI, you oversee the day-to-day operations of the Service Desk Group, act as a representative for the team to stakeholders, and prioritize ongoing growth and improvement. You establish the standard for customer engagement, serve as the primary communication channel between customers and the IT organization, and ensure a...

  • IT Service Desk

    1 month ago

    Montréal, QC, Canada Red Label Vacations Full time

    **Position**:IT Service Desk **Status**: Full Time **Reports to**:Manager, Service Operations **Location**:Office - Montreal **Your Career Opportunity** If you are a well-rounded IT service professional, have a great passion for customer service while keeping the network functioning for everyone, and are a natural when it comes to problem solving - this...

  • Service Desk Analyst

    4 months ago

    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Service Desk Assistant

    4 months ago

    Montréal, Canada United Nations Full time

    The Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO)/ Deputy Director, Information Management Services (IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing...

  • Manager, IT Help Desk

    4 months ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Manager, IT Help Desk

    4 months ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Service Desk Team Manager Montreal Hybrid

    3 months ago

    Montréal, Canada Fujitsu Full time

    **Role Purpose** The Service Desk Team Manager will lead a front-line team whose focus is about providing a friendly, knowledgeable, personalized and efficient IT experience for the Client’s employees. The Service Desk Team Mgr. will work closely with the Service Delivery Manager and will ensure that all Service Desk Services, Delivery commitments and...

  • Analyst IT Service Desk

    3 months ago

    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Analyst IT Service Desk

    4 months ago

    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Front Desk Manager

    4 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24104810 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Montréal, QC, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Brossard, QC and typically reports directly to the Service...

  • Service Desk Analyst

    4 months ago

    Montréal, Canada Aversan Full time

    Reporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, Customer Service, and Operations as well as other colleagues...

  • Front desk manager

    1 month ago

    Montréal, Canada Courtyard Marriott Montreal Centre-ville Full time

    The Courtyard Marriott is located in the heart of Montreal, near the Palais des congrès, a few minutes from the most famous underground city in the world, Place des Arts, shops and boutiques on the effervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212 spacious rooms, conference rooms, indoor swimming pool and whirlpool,...

  • Service Desk Analyst

    4 months ago

    Montréal, Canada Teamware Solutions (quantum leap consulting). Full time

    **Role: Service Desk Analyst (Canadian French Speaking)** **Location: Montréal, QC (onsite role)** **Max Salary: CAD 50K/annum** **Type - Full Time** **Key Responsibilities**: - Assist with the deployment of Office as part of migration to Office 365 - Configure and Support all End User Devices which includes OS settings, system drivers, encryption,...

  • Service Desk Analyst

    4 months ago

    Montréal, Canada Dovre Group Full time

    **Introduction**: Dovre Canada Limited is pleased to offer the following opportunity: Service Desk Analyst located in Montreal **Function**: Our clients ServiceDesk in Montreal is a key pillar in enabling the customer to maximize the use of their solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air...

  • Bilingual Service Desk Analyst

    3 months ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • Front Desk Receptionist

    4 weeks ago

    Montréal, QC, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Assistant Front Desk Manager

    4 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23192472 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Support Agent

    4 months ago

    Montréal, Canada CTConsultants Full time

    **CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...

  • Service Desk Associate

    4 months ago

    Montréal, Canada The Home Depot Canada Full time

    (Special Services Associate 4-month - part-time contract ) Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. **Position Responsibilities** - Ensure customers receive...

Service Desk Manager

4 months ago

Montréal QC, Canada TALTEK | TALENT en TECHNOLOGIE Full time

TALTEK cherche à combler le poste suivant pour l’un de ses clients :Permanent : Gestionnaire – Opérations d’infrastructure et centre d’appelsÀ PROPOS DU CLIENT· Organisation canadienne ; 4 000 employés· Secteur publique/éducationRÉSUMÉ DU POSTESous l'autorité du directeur.trice adjoint.e de l'infrastructure informatique, le/la gestionnaire de l'infrastructure et du support technique est chargé(e) de la gestion de l'infrastructure informatique de l'entreprise, ainsi que de la supervision des opérations et du service d'assistance technique. Le poste comprend la responsabilité de l'acquisition, de la mise en œuvre, de la maintenance, de l'optimisation et de la sécurité de l'infrastructure informatique, y compris le réseau de fibre optique, les télécommunications, l'infrastructure de serveur et de stockage, les réseaux câblés et sans fil, la téléphonie IP et le parc informatiques (par exemple, ordinateurs de bureau, tablettes, téléphones, IoT).RESPONSABILITÉSLe/La titulaire de ce poste est chargé(e) des responsabilités suivantes:· La gestion du cycle de vie des actifs, les relations avec les fournisseurs, la gestion de projet et le contrôle de la qualité.· La sécurité, l'intégrité et la haute disponibilité de l'infrastructure informatique.· Le/La titulaire de ce poste est chargé(e) des responsabilités suivantes· Le maintien des services aux utilisateurs, tels que le centre d'appels, la gestion des incidents et des problems· La participation à la stratégie infonuagique, y compris les plans d'adoption de l'infonuagique, la conception, le déploiement et la surveillance· La collaboration active aux projets lancés par d'autres départements qui ont des incidences importantes sur les technologies de l'information ou qui requièrent une expertise en la matière, en veillant à l'alignement sur les capacités et les stratégies des services informatiques.· La mise en œuvre de lignes directrices et de procédures alignées sur les cadres et les meilleures pratiques en matière de sécurité de l'information.· L’application des normes, directives, lignes directrices et recommandations émises par les ministères compétents (par exemple, MEQ, COCD, MCN) afin d'assurer la conformité.· La gestion, l'encadrement et le développement du personnel sous sa supervision, ainsi que le développement et la mise en œuvre de la gouvernance.· Le suivi des tendances émergentes (veille technologique), des normes, des technologies de nouvelle génération et des meilleures pratiques dans un esprit d'amélioration continue.EXIGENCES· Diplôme d'études collégiales (DEC) dans un domaine pertinent (gestion des services informatiques, ingénierie informatique ou domaine similaire de préférence) ET six (6) années d'expérience pertinente.· Un diplôme de premier cycle dans un domaine d'études pertinent, de préférence en systèmes d'information, en ingénierie informatique ou en sécurité de l'information, est considéré comme un atout.· Excellente maîtrise de l'anglais et du français, tant à l'oral qu'à l'écrit.· Maîtrise du cadre de gestion des services ITIL· Certifications techniques (par exemple, CCSP, CCNA, Microsoft Certified Professional, CompTIA Security, etc.) et/ou managériales (CGEIT, ITIL, PMP, etc.) un atout.· Expérience de la suite d'applications GRICS, Microsoft, y compris M365, Azure, Extreme et Fortinet, un atout.· Compétences créatives et innovantes en matière de résolution de problèmes et de communication· Expérience de la recherche et de l'évaluation d'une variété de produits, de services et de pratiques informatiques· Compréhension experte des technologies pertinentes et émergentes et des tendances du secteur· Excellentes compétences en matière de leadership (communication, délégation, développement du personnel, relations avec les employés)· Capacité à établir des priorités, à effectuer plusieurs tâches à la fois et à travailler en équipe avec un minimum de supervision.· Solides compétences en matière de communication technique et non technique : capacité à vulgariser des concepts techniques à des publics variés.· Anglais requis – ce rôle nécessite un travail fréquent avec des équipes situées au Québec et à l’extérieur du Québec.· Mode hybride – Bureau de MontréalÀ PROPOS DE TALTEKTALTEK est une société de placement et de conseil en technologie de l’information. Chez TALTEK, nous nous engageons à offrir le meilleur niveau de service à nos clients et candidats. Notre approche est humaine et nos valeurs sont : la transparence, l’intégrité et le respect.___________________________________TALTEK is looking to fill the following position for one of its clients:Permanent: Infrastructure Operations and Service Desk ManagerABOUT THE CLIENT· Canadian Organization; 4,000 employees· Public sector/educationJOB SUMMARYUnder the authority of the Assistant Director of IT Infrastructure, the Infrastructure and Service Desk Manager assumes management responsibilities for enterprise infrastructure, operations, and Service Desk. The position includes responsibility for the acquisition, implementation, maintenance, optimization and security of IT infrastructure, including fiber optics network, telecommunications, server and storage infrastructure, wired and wireless networks, IP telephony and IT devices (e.g., Desktops, tablets, phones, IoT).RESPONSIBILITIESThe incumbent is responsible for:· Asset lifecycle management, vendor relations, project management and quality control.· The security, integrity, and high availability of IT infrastructure.· Daily operations, including software and hardware procurement, contracting and licensing.· User services such as the Help Desk, incident, and problem management.· Participation in the cloud computing strategy, including cloud adoption plans, design, deployment, and monitoring.· Active collaboration in projects initiated by other departments that have significant IT impacts or require IT expertise, ensuring alignment with IT capabilities and strategies.· Implementation of guidelines and procedures aligned with Information Security frameworks and best practices.· Applying standards, directives, guidelines, and recommendations issued by relevant governing bodies (e.g., COCD, MCN, Audit Committee) to ensure compliance.· Management, coaching and development of the personnel under their supervision and development and implementation of governance.· Monitoring of emerging trends, standards, next generation technologies and best practices in the spirit of continuous improvement.REQUIREMENTS· Diploma of Collegial Studies (DEC) in a relevant field (IT Service management, computer engineering, or a similar field preferred) AND six (6) years of relevant experience· Undergraduate degree in a relevant field of study, preferably in Information Systems, Computer Engineering or Information Security, is considered an asset· Excellent English/French language skills, both oral and written· Proficiency with ITIL Service Management Framework· Technical (e.g., CCSP, CCNA, Microsoft Certified Professional, CompTIA Security, etc.) and/or Managerial Certifications (CGEIT, ITIL, PMP, etc.) an asset· Experience with GRICS suite of applications, Microsoft technologies including M365, Azure, Extreme and Fortinet technologies, an asset· Creative and innovative problem-solving and communication skills· Experience researching and evaluating a variety of IT products, services and practices· Expert understanding of relevant and emerging technologies and industry trends· Excellent leadership skills (communication, delegation, staff development, employee relations)· Ability to prioritize, multi-task and work as part of a team with minimal supervision· Strong technical and non-technical communication skills: familiarity with presenting and explaining technical concepts to a variety of audiences· English required - This role requires frequent work with teams located outside Quebec and being able to communicate with them both orally and in writing· Hybrid mode – Montreal officeABOUT TALTEKTALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.