Director of Internships

3 weeks ago

Brampton ON, Canada William Osler Health System Full time

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.


A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.


In this corporate role, the Clinical Director is responsible for the strategic and operational management of Clinical Services across three sites to ensure effective delivery of outcomes that are aligned with Osler's corporate strategic plan.


The Clinical Director reports to the Vice President, Clinical Services, and provides strategic leadership for the delivery of the Diagnostic Imaging and Neurodiagnostics program. The Director partners with the program chief/medical director to form the clinical leadership dyad. The Director is accountable for the achievement of goals of the program in keeping with the Vision, Mission, Values and strategic priorities of the organization and delivering quality patient care services using evidence based practices that meet legal, regulatory and professional requirements. Supervises the managers and the administrative assistant within the program
Strategic planning

Develop, implement and promote the strategic direction of the program (i.e. vision, goals and objectives) and monitor the variance
consider opportunities and risks associated with proposed options; Integrate clinical program functions, philosophy, process, policies with other program areas to improve patient care quality outcomes and patient/family experience (e.g. inter-program patient flow)
Meeting program specific balanced scorecard and quality improvement plan metrics
Plan service delivery to meet the needs of patients and the community in both the short and long term
Manages escalated issues independently and in collaboration with clinical team; Establishes partnerships and networks internally and externally to promote program and organization and advocate for patient specific population
Evaluate the performance of the program and achieve the desired outcomes through establishment of performance indicators
Monitor performance indicators and ensure action plans are established to achieve results
Working within a dyad leadership model, the Director partners with the program chief/medical director for joint decision-making related to operations, quality improvement, patient safety incident management, budgeting and finance, and strategic planning
Leads program engagement strategies to inform quality improvement at the point of care, within program re-design and policy
Seeks opportunity to leverage digital health tools and other forms of innovation to improve the patient/family experience and create a safe and seamless continuum of care
Financial and resource management

Responsible for the planning and allocation of resources (financial, human and other resources) to achieve business results and safe, quality care
build on existing market strengths while balancing business risk (i.e. take calculated risks) to pursue new ventures
Quality and change

Work in direct collaboration with the relevant physician, quality, and nursing leadership to develop, implement and evaluate quality-based initiatives including accountabilities related to learnings of the incident management system
Ensure clinical services meets Accreditation Canada standards
Work with internal and external partners and providers across the system to redesign services, re-engineer the model of care, identify service delivery models that provide excellent quality care that are cost effective and efficient incorporating evidence best practice
Monitor and governs compliance with professional, accreditation, ethical, and legal standards
Application of technology in order to achieve strategic directions, patient activation and operational goals and objectives to achieve the highest quality and ensure best practices are being applied
Minimum eight years of experience in a clinical acute care setting with at least five years significant related management experience required
Licensed and in good standing as a Regulated Health Professional in Ontario preferred.
Experience in change management and/or process improvement
Experience with hospital automation and digital technology solutions preferred
Demonstrates ability to create and support a welcoming environment that promotes and embeds practices in equity, diversity and inclusion
Outstanding interpersonal and communication skills with a history of building constructive and effective relationships and gaining credibility across disciplines, divisions, departments and programs
Strong change management skills
Strong commitment to quality and safe patient care
Superior presenter and strong writing skills
Strong budget management skills and high degree of business acumen with the ability to create business plans
Strong human resource management skills with the ability to deal with conflict and negotiate
Superior critical thinking skills and able to solve complex problems and strong analysis skills
Proficiency in Microsoft Office
Ability to travel between Osler sites on a regular basis
Provide direction/guidance to managers and administrative assistant, and other staff within the program
Influence change and adoption of best practices across the corporation and penetrate and facilitate practice change at the individual unit level
Demonstrates Osler's Values of Respect, Service, Excellence, Compassion, Innovation and Collaboration
Hours: Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)


Roles that frequently support direct patient care and have
Osler values inclusivity and diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at .

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