Assistant to Operations Manager

4 weeks ago

Kitchener ON, Canada Ray of Hope Full time

The Operations Manager is responsible for overall day to day management ofYouth Justice Detention and Custody Facility for Ray of Hope. They will ensurecompliance with company policies, standards and procedures regarding personnel management and administration. This position has a shared responsibility for strategic planning, goal setting, designing and implementing policy with theDirector of Services. The Operations Manager leads from a Christ-centered approach in a multi-faith environment andwill support in creating a long-term, sustainable strategy and lead program development.
Develop and maintain policies, procedures, and program activities in compliance with Ray of Hope and ministry standards and ensure staff are acting in compliance with them. Ensure staff and persons we support are informed of changes relating to them.
Oversee ongoing quality control and evaluations of programs.
Ensures a healthy and safe work environment for staff and supports them in their duties as outlined in the Occupational Health and Safety Act, inclusive of psychosocial safety.
Maintains and provides direction in the on-call system.
Responsible for the approval of time reporting, leave requests, and expense claims.
Complete monthly/quarterly/annual reports and payroll summaries as required.
Develop operational plans which incorporate goals and objectives that work towards the strategic direction of the programs.
Establish and maintain collaborative relationships with community partners, funders and other organizations to help achieve the goals of the programs.
Ensure opportunities for team building are facilitated.
Lead performance management/review process according to the agency policy.
Ensure all property, equipment and vehicles owned or leased by Ray of Hope are maintained in a manner that meets all local codes, OH&S requirements, and any ministry licensing standards.
Attend all mandatory senior level management meetings, staff meetings, and training.
Support organizational development by involvement with planning work groups and special projects
Attend ongoing training sessions and seminars as identified
Participate in presentations including public speaking, workshops, etc. that address youth issues
Notify the Director of Services as needed with high-risk youth, youth/staff emergencies and/or if young person situation is deteriorating
Completion of4-yearUndergrad Degreein relevant field.

Understanding and Managing Aggressive Behaviour (UMAB) Certificate an asset
ASIST training an asset
Familiar with policies of the Ministry of Children, Community and Social Services, Child, Youth and Family Services Act, Youth Criminal Justice Act
Excellent writing skills including proper spelling, grammar and punctuation. Proficient in Microsoft Office (Word, Excel and Outlook).
Proficient in reading, writing, speaking and comprehension in the English language
Ministry of Transportation Drivers Abstract through Service Ontario
Employment Medical Form including immunization record and fitness assessment
Possible risk of vicarious trauma
Incumbent will be required to physically intervene with aggressive male youth using an approved restraint program
The Operations Manager will have significant contact with internal parties such as Maintenance Coordinator, Security Officers and other members of the facility staff. They will also have contact with youth in our care, family members of the young person as well as with community professionals such as Police, Probation Officers, medical professionals, etc.

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