Assistant Manager

3 weeks ago


Kitchener, Canada Grand River Natural Stone Full time

Join a growing team

We are recruiting for an Operations Leader/Assistant Manager to assist with all aspects of running a landscape and masonry yard.

This is a full time permanent position. Benefit package and uniform allowance is offered after completion of the probationary period. No evening work, some Saturdays required, closed Sundays. Overtime paid over 44 hours/week. Potential to earn $55-60k per year.

Experience working in building supply is a major asset.

**Operations Leader Role**:This position, as assistant to the Branch Manager, requires the ability to over-see the team, direct training, onboarding and engagement with procedures. The Operations Leader is a mentor, a problem solver, decision maker and respectful communicator. Our Operations Leader takes pride in the management of the team, customer experience and the Branch in absence of the Manager.

**The Operations Leaders’ Responsibilities**:

- Ensure the safety and safe work practices of the Team
- Ensure the security of the building, yard and equipment
- Assists in overseeing the effective management of resources (people, inventory, equipment, tools etc)
- Demonstrates the company culture by example, and ensures alignment with team actions
- Oversees /delivers ongoing training and skill improvement, onboarding and daily (informal) feedback
- Supports the team in difficult customer situations and is seen as a level-headed win-win problem solver

**The Results We See From Great Operations Leaders**:

- Staff and customer concerns are resolved quickly and effectively
- The whole team is set up to succeed by being properly equipped and trained to perform well
- Proactive recommendations and solutions are brought forward with fiscal responsibility in mind
- An effective ‘dot-connector’, capable of assessing current procedure gaps, and implement improvements
- The willingness to ‘jump in’ and help any position when the pressure is high and resources are low
- A team that is trusting and collaborative - freely approaching with ideas, challenges and solutions

**The Qualifications**:

- Demonstrated relevant management experience (min 3 years)
- Fluent in English: Reading, Verbal, Writing
- Willing, available and enthusiastic to work early mornings thru early evenings in peak season
- Leadership training or demonstrated work experience in a team management role

**Operations Leaders’ Required Skills**:

- Excellent organizational ability
- Takes initiative by being observant, willing and energetic
- A collaborator, able to build trust
- Confident and appropriately transparent - allowing others to understand ‘why’
- Excellent communication and computer skills - able to train any employee on any POS/software used
- Able to provide constructive feed back and manage uncomfortable conversations

**The Operations Leaders’ Personal Traits**:

- A team player and leader
- Mentorship-minded and encouraging
- Respectful (to others, of policies, with equipment)
- Confident and enthusiastic

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 10 hour shift

**Experience**:

- Management: 3 years (preferred)
- Customer service: 3 years (required)

Work Location: One location


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