Assistant Rooms Operations Manager

1 month ago


Kitchener, Ontario, Canada Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

ROLE SUMMARY


Exciting opportunity in management focusing on daily support of Rooms Operations, overseeing Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services for a seamless guest experience. Directing employees for efficient guest procedures and property cleanliness maintenance to ensure high satisfaction and budget adherence.

IDEAL CANDIDATE

Education and Experience

  • High school diploma or GED; 4 years experience in guest services, front desk, or housekeeping.
OR

  • 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration; 2 years experience in guest services, front desk, or housekeeping.

KEY RESPONSIBILITIES

Managing Rooms Operations

  • Oversees Front Desk shifts, Housekeeping, and related operations.
  • Reviews room operations reports.
  • Supervises Recreation, Laundry, Bell Staff, AYS, and Concierge/Guest Services.
  • Ensures proper equipment operation and supplies availability.
  • Implements night audit and loss prevention procedures.

Supporting Budget Management

  • Maximizes room revenue through selling strategies.
  • Verifies room rates for revenue optimization.
  • Assists in controllable expenses and financial goal achievement.
  • Understands impact on property financial goals.

Enhancing Guest Experience

  • Assists in accident investigations and guest recognition.
  • Collects and acts on guest feedback.
  • Sets guest service example and reviews guest satisfaction.

Human Resources Management

  • Supports operational functions and trains staff.
  • Communicates Room Operations goals and ensures performance.
  • Manages staffing and safety training.
  • Conducts employee training and performance evaluations.
  • Participates in recognition programs and schedules employees effectively.
The annual salary for this position ranges from $46,000 to $54,000.

Marriott International values diversity and inclusivity, fostering a culture of equality and opportunity for all.

We enforce non-discrimination policies and accommodations based on applicable law, respecting individuals' needs such as disability and veteran status.

Important Note: Delta Hotels Waterloo complies with accessibility legislation and provides assistance to applicants requiring accommodation during the hiring process.


Delta Hotels offers a tailored travel experience catering to the modern frequent traveler's essentials. Our focus is on delivering what guests need while removing unnecessary elements.

At Delta Hotels by Marriott, we prioritize exceptional service, inviting individuals to explore career opportunities within our expanding global presence.

Embrace the chance to excel, commence your journey, fit in with a remarkable team, and transform into your best self.



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