Complaint Management Specialist

3 weeks ago


Montréal QC, Canada DHL Full time

As an Ocean Import Specialist - FCL at DHL Global Forwarding, you will be responsible for managing and coordinating the ocean import process for Full Container Load (FCL) shipments. Collaborate with customers to obtain shipping instructions, documentation, and necessary information for customs clearance and import compliance.
Liaise with carriers, freight forwarders, and other service providers to secure bookings, monitor shipment status, and resolve any transportation-related issues.
Prepare and submit import documentation, including bill of lading, commercial invoices, packing lists, and customs declarations, ensuring compliance with regulatory requirements.
Ensure accurate and timely data entry in relevant systems and maintain proper documentation for record-keeping purposes.
Stay updated on industry regulations, market trends, and best practices in ocean freight forwarding and customs compliance
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:


additional education or certification in supply chain, logistics, or international trade is a plus.
Proven experience (2-3 years) in ocean freight forwarding, specifically in FCL import operations.
Strong understanding of ocean carriers, freight forwarding, and international trade practices.
Proficient in using MS Office applications. Belong to a diverse and dynamic culture that promotes inclusion, growth and development opportunities


Enjoy a flexible, hybrid work environment


The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of DHL Group with over 43,000 employees in over 200 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.


DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.


We are recognized as a Global Top Employer with 48 country-organizations worldwide. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.


This is not a position for which visa sponsorship will be provided. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.


Follow us on social media to learn more about our business and culture:


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