Medical Clinic Lead

4 weeks ago


Montréal QC, Canada Medavie Full time

Permanent *
Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges. *

We are looking for Team Lead, Core Operations to help support our growing operation.

They will ensure operational policies and procedures are followed and that improvement opportunities are identified and actioned.

Establish, manage and maintain employee schedules.
Ensure proper coverage of program phone lines and core task.
Manage and oversee phone queues.
Ensure clinics are booked according to scheduling and program guidelines.
Lead the training, onboarding, and ongoing mentoring and coaching of new and existing CSR.
Ensure new policies & procedures are clearly communicated and implemented with the team.
Program Support and quality assurance
Accountable for some key program responsibility such as form and contact management.
Audit program activities to ensure they align with developed policies and procedures. Conduct follow-up audits to monitor the implementation of new and established processes.

Participate in the development of policies, procedures, and work guides.
Post-secondary education preferably in business administration, health care management, or an equivalent combination of training, education, and experience.
Experience in a Medical Secretary or Clinical Administrative support role.
Experience in a contact center environment is considered an asset.

Excellent interpersonal and client management skills, with the ability to grasp patient-centered design principles.
Excellent organizational and time management skills;
Proven relationship management skills with an ability to build and maintain professional relationships, understands the principals of ‘needs anticipation’ and acts as an advocate for all program stakeholders.
Demonstrated skills with respect to management of stakeholder expectations and task management.
Strong sense of teamwork, presenting a professional image and exhibiting a solid work ethic.



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