Entertainment Ambassador

4 weeks ago

Toronto ON, Canada RioCan Full time

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.
Located at Spadina and Front, The Well brings together three million square feet of retail, office, and residential space constructed over 7.Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto.
As this is a newly constructed property, we are building a team with the same level of excellence in mind. The team at The Well will be dynamic, nimble, and agile. Allied is looking for a part-time Guest Experience Ambassador to join our team at The Well in Toronto.
As a member of The Well marketing department, the focus is to provide exceptional service throughout the guest’s journey.
We are building upon our achievements at Allied, and the future is exciting. We have people like you—engaged, risk-takers who consistently deliver their best.
Above all, you are excited by Allied’s mission and the contribution we make to cities and communities.
Support guests to access our range of services, amenities and programs which includes gift card kiosk sales, retail, and community information, as well as promotion of property events and activations.
Develop and cultivate relationships with The Well retailers, residence managers and community organizations to be well-versed in localized activities, programs, and events.
Receive and direct all incoming calls and inquiries, via telephone, email, Google Chat, FB & IG Messenger, and Web Chat by answering questions or connecting the user with the appropriate department. Perform gift card sales and shift reconciliation reports.
Coordinate with Guest Experience Ambassadors to address community engagement needs on social media platforms.
Maintain ongoing interaction with guests of The Well and act as a liaison between guests, residents, office users, security, building operations, marketing, and administrative staff.
Assist with maintaining the Guest Experience database of FAQ’s and scripts.
Assist the Marketing Department with the preparations and execution of marketing programs as required, both at The Well and in the surrounding community
Maintain all necessary tracking and inventory of Guest Experience programs and supplies.
Adhere to the corporate communication guidelines.
Participate in the digital file management and organization of the Guest Experience team SharePoint drive.
Perform general administrative tasks as requested.
Post-secondary education preferably in Business, Hospitality, Communications, or relevant field.
Knowledge of Google Suite and streamlined social media platforms.
Flexibility to work evenings and weekends as needed.
Would be an asset:
Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.
Professional Growth and Development that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.
An Extensive Health and Benefits Program that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.
A Comprehensive Retirement Program to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.
Additional Perks and Benefits that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.
RioCan welcomes applications from all candidates and is committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the application process, please let us know, and we will be happy to work with you to meet your needs.

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