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Customer Support Specialist
3 weeks ago
We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be r esponsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.
If you're ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.
What you will be doing- You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
- Ensure 100% success of all of our Grid customers
- Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
- Respond to customer support inquiries and monitor incoming tickets in all of our support channels
- Debugging and testing product features and reporting them to Product and Engineering
- Communicate with customers over email, chat, and phone
- Identify common customer challenges and proactively find ways to improve our product and processes
- BS degree or equivalent
- 1+ years of experience in a customer-facing role
- Outstanding verbal and written communication and presentation skills
- Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
- High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
- Ability to identify customer needs and successfully implement solutions fast
- Previous experience working in a fast-paced, startup environment
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