Customer Support Specialist

3 weeks ago


Vancouver BC, Canada Getgrid Full time

We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be r esponsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.

If you're ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.

What you will be doing
  • You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
  • Ensure 100% success of all of our Grid customers
  • Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
  • Respond to customer support inquiries and monitor incoming tickets in all of our support channels
  • Debugging and testing product features and reporting them to Product and Engineering
  • Communicate with customers over email, chat, and phone
  • Identify common customer challenges and proactively find ways to improve our product and processes
About you
  • BS degree or equivalent
  • 1+ years of experience in a customer-facing role
  • Outstanding verbal and written communication and presentation skills
  • Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
  • High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
  • Ability to identify customer needs and successfully implement solutions fast
Bonus Points
  • Previous experience working in a fast-paced, startup environment
#J-18808-Ljbffr

  • Vancouver, BC, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...


  • Vancouver, BC, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...


  • Vancouver, BC, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team does: This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on...


  • Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...


  • Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...


  • Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...


  • Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...


  • Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...


  • Vancouver, BC, Canada Recruitment Specialist Full time €40,000 - €45,000

    Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...


  • Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...


  • Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...


  • Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...


  • Vancouver, Canada Backdrop.com Full time

    Do you see yourself as: _ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...


  • Vancouver, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...


  • Vancouver, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...


  • vancouver, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...


  • Vancouver, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for...


  • vancouver, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...


  • Vancouver, Canada Backdrop.com Full time

    Do you see yourself as:_ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...


  • Vancouver, Canada Backdrop.com Full time

    Do you see yourself as:_ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...