Customer Support Specialist

1 month ago

Vancouver BC, Canada Getgrid Full time

We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be r esponsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.

If you're ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.

What you will be doing
  • You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
  • Ensure 100% success of all of our Grid customers
  • Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
  • Respond to customer support inquiries and monitor incoming tickets in all of our support channels
  • Debugging and testing product features and reporting them to Product and Engineering
  • Communicate with customers over email, chat, and phone
  • Identify common customer challenges and proactively find ways to improve our product and processes
About you
  • BS degree or equivalent
  • 1+ years of experience in a customer-facing role
  • Outstanding verbal and written communication and presentation skills
  • Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
  • High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
  • Ability to identify customer needs and successfully implement solutions fast
Bonus Points
  • Previous experience working in a fast-paced, startup environment
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