IT Support Coordinator

4 weeks ago


Vancouver BC, Canada Social Pinpoint Full time

Social Pinpoint and Consultation Manager are the market-leading digital community engagement and stakeholder relationship management platforms. We help make communities stronger by enabling the best public engagement experiences between governments, organizations, and people (like you)Pioneers in digital engagement, we envision a future with strong communities built on trust and empowered by accessible and inclusive engagement. We’re mission-driven, empowering our customers to connect with their communities to collectively create a better future for people and places. We’re growing fast and building a world-class teamAbout The Role The IT Support Coordinator will hold a key position within the North American (NA) team for Social Pinpoint, reporting to the IT Manager in AU. In this role, you will provide dedicated IT support to Social Pinpoint staff in NA, inclusive of HW and SW procurement, tech onboarding for new hires in the region, maintenance and support of HW/SW in region, security compliance, SW training, occasional client connectivity support questions, and troubleshooting all things IT while your Australian IT colleagues are sleeping.Company BenefitsHybrid environment (Vancouver-based candidates) or fully remoteHome office equipment expense claimsProfessional development reimbursementExtended health insuranceAnnual wellness reimbursement4 weeks vacation leave for all employees10 sick days, 2 floating holidays, and 13 statutory holidays per yearGenerous parental leave available to employees after 12 months401(k) / RRSP with employer match (US and Canada)Specific Responsibilities IT Systems AdministrationPrimary IT support for members of the North American staff of Social Pinpoint.Procure new devices and hardware for all NA staff.Help manage the configuration, deployment, and management of devicesManage user access and permissions to approved applications and systems, including user provisioning and deprovisioning.Tech onboarding for new hires in NA. This includes providing access to tutorials or help environments and training modules, as well as answering usage and support questions.Provide SW training to existing staff as needed.Monitor the systems, provide maintenance and troubleshoot any problems when they arise.Maintain excellent communication with Australian IT and Security team, providing regular feedback from NA with suggestions for improvements as you see fit.With Aussie team, work to improve or create Standard Operating Procedures related to our HW and SW environment.Maintain tech vendor contracts or relationships for any NA-only technology vendors (with support from NA MD and NA Finance Coordinator).Exercise independent judgment with minimal support.Security & ComplianceHelp conduct regular security risk assessments and vulnerability assessments to identify and mitigate potential security threats and vulnerabilities.Collaborate with cross-functional teams to implement and enforce security controls, ensuring adherence to security policies and regulatory requirements.Help support security audits and assessments conducted by external auditors or regulatory bodies.Helping review and respond to security requirements from customers as part of tender processPrepare and deliver regular reports on security compliance status, including metrics, findings, and recommendations.Help maintain accurate documentation of security controls, processes, and procedures.Assist in the development and delivery of security awareness training and educational materials to promote a culture of security across the organisation.Required Qualifications Minimum of 3 years IT Support experience, ideally in a SaaS business.Experience in IT systems administration, including user access management, device configuration, and troubleshooting.Familiarity with identify, access and device management tools such as MS Entra and IntuneFamiliarity with security and system monitoring tools such as MS Defender and SentinelKnowledge of Microsoft Office 365 and Atlassian product suites required.Knowledge of Hubspot and Gainsight desired, but not required.Knowledge of security best practices, compliance frameworks (e.g., ISO 27001, SOC2), and data privacy regulations (e.g., GDPR, CCPA) desired, but not required.Excellent communication skills with the ability to effectively collaborate with cross-functional teams.Strong analytical and problem-solving abilities.Understanding of security incident responses and disaster recovery planning is a plus.Must exhibit patience and respect. Everyone is hired to be great at something – not everyone is hired to be great at using Microsoft (except you, you are hired exactly for that).Well-organized self-starter, ability to work independently with minimal supervision.Ability to take initiative and suggest improvements or create processes that will benefit the organization.Credible authority – you need to enforce security requirements and use of the approved tech stack at all levels of the organization, doing so kindly but firmly.Ability to take direction from a remote manager and local leadership (reports to IT Manager in Brisbane, AU but works closely with the NA MD and COO in NA).The position can be fully remote but must be in the Pacific Time zone. Some preference for physical location near Vancouver, BC, Canada, where the company has an office for your use.Interested in applying?If this job sounds like a great fit, we'd LOVE to hear from you Please take the first step in our recruitment process by completing a recorded, one-way video using myInterview software through the provided link. Candidates who take this first step on their own will be highly considered Access the interview here:



  • Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This role will be responsible for supporting and maintaining Connective information technology devices, business systems, and networks. The IT Coordinator will...


  • Vancouver, BC, Canada Fraser Health Full time €35 - €50

    Salary range The salary range for this position is CAD $34.67 - $49.83 / hour Why Fraser Health? Fraser Health is the heart of health care fornearly twomillion people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...


  • Vancouver, Canada Club Support Inc Full time

    **Job Type: full-time / remote** **Requirements**: Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge. **Experience** Preferred 4 to 5 years of hands-on IT support and problem-solving experience in a MS Network...

  • Office Coordinator

    7 days ago


    Vancouver, Canada Salal Sexual Violence Support Centre Full time

    Position Title**:Office Coordinator** **Reports to**: Manager of Operations **Application Closing Date**: June 13th, 2023 **Program/ Department**: Operations **Position Start Date**: ASAP **Full Time**: 35hrs/week, 4 days/week **Pay rate**: $29.20/hr This is a U6 Step 1 rate as per the salary scale as stated in the Collective Agreement between Salal...


  • Vancouver, BC, Canada Fraser Health Full time €35 - €50

    Salary range The salary range for this position is CAD $34.67 - $49.83 / hour Why Fraser Health? Fraser Health is the heart of health care fornearly twomillion people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...


  • Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Junior Communications Coordinator will play a key supporting role in maintaining and enhancing Connective's brand identity. This role requires someone who...

  • Program Coordinator

    1 month ago


    Vancouver, Canada Battered Women's Support Services Full time

    **Job Highlight** The Program Coordinator provides support, advocacy, referrals, and assistance to Black, Caribbean and African diasporic survivors of intimate partner, domestic and sexualized violence. This position is responsible for crisis intervention, safety planning, outreach, education, and planning and facilitating weekly support group sessions for...


  • Vancouver, BC, Canada Vancouver Coastal Health Full time

    The salary range for this position is CAD $49.CAD $63.Come work as a Nursing Support Services Coordinator (NSSC) with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Registered Nurse (RN) as a Nursing Support Services Coordinator to join the Regional Pediatric Team at the Pacific Spirit Community Health Centre in Vancouver, BC. As...


  • Vancouver, Canada Oak+Fort - CAN HQ Support Office Full time

    **Why Oak?** OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that...


  • Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Maintenance and Administrative Coordinator will assist in maintaining a clean and safe environment in and around the supportive housing facility by...

  • Field Engineer

    1 week ago


    Vancouver, BC, Canada Connect-IT Full time €80,000

    Field EngineerSalary: Up to $80,000 DOELocation: Canada, RemoteWe at Connect Group have partnered with a leader in using technology to improve how the condition and safety of civil infrastructure are assessed.This is an opportunity to join a small, motivated team that collects data on infrastructure projects around the world; where you’ll collaborate with...

  • Field Engineer

    1 week ago


    Vancouver, BC, Canada Connect-IT Full time €80,000

    Field EngineerSalary: Up to $80,000 DOELocation: Canada, RemoteWe at Connect Group have partnered with a leader in using technology to improve how the condition and safety of civil infrastructure are assessed.This is an opportunity to join a small, motivated team that collects data on infrastructure projects around the world; where you’ll collaborate with...


  • Vancouver, BC, Canada S.i. Systems Full time

    Job Description Our client is looking for an Intermediate Project Coordinator to provide support, coordinate, and track improvements in organizational structure and processes – 1 year contract, possible extension (Hybrid in Langley BC) Requirements: 5+ years of project coordination experience or equivalent. Intermediate MS Office skills (Word, Excel,...


  • Vancouver, BC, Canada Fraser Health Full time

    The salary range for this position is CAD $44.Why Fraser Health? Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver...


  • Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title AV Support Coordinator Department UBC IT | Audio Visual Support | Audio Visual Help Desk Compensation Range $5,468.83 - $7,878.17 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for...


  • Vancouver, BC, Canada Metis Family Services Full time €33 - €38

    FT Permanent Job Summary: The Indigenous Youth Support and Program Coordinator (IYSPC) plans and develops activities and programming for youth in consultation with the supervisor. Plans and implements program activities and special events; and liaises with community service providers and other professionals to coordinate service provision for youth and...


  • Vancouver, Canada Zaber Technologies Full time

    Zaber is looking for an empathetic and detail-oriented Sales Support Coordinator to process orders and sales inquiries promptly and accurately. You'll coordinate with other Order Fulfillment teams to ensure seamless order workflow, from initial inquiries through to delivery. Our personable and friendly team, which operates within a fast-paced environment,...


  • Vancouver, BC, Canada Vancouver Coastal Health Full time

    Salary The salary range for this position is CAD $49.20/Hr. - CAD $63.47/Hr. Job Summary Come work as a Nursing Support Services Coordinator (NSSC) with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Registered Nurse (RN) as a Nursing Support Services Coordinator to join the Regional Pediatric Team at the Pacific Spirit...


  • Vancouver, Canada Umbrella IT Services Full time

    Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...


  • Vancouver, Canada Umbrella IT Services Full time

    Umbrella I.T. Services is a growing managed service provider that has been in business for 9 years. We help our clients leverage technology to meet their unique goals. We focus on building and maintaining long-term relationships with our clients by providing them with pro-active, process-based I.T. services that they can rely on while developing their own...