Senior Revenue Operations Manager

3 weeks ago

Vancouver BC, Canada Rewind Full time

Company DescriptionRewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays.About RewindRewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.Read about our mission, story and values here.To find out more about our perks, click here.Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.Rewind CultureAt Rewind, we believe in the power of our team. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. Our dedication to understanding and solving the challenges our customers face drives everything we do.We believe that fulfillment, both inside and outside of work, is critical to our team's happiness and productivity. We cultivate a positive, inclusive, and engaging work environment where laughter and joy are woven into the fabric of our day to day activities.Job DescriptionAs a Senior Revenue Operations Manager, you will assume a leadership role within our operations team, responsible for overseeing and optimizing revenue-related processes and driving strategic decision-making. Your expertise in data analysis, revenue forecasting, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company's revenue growth and overall success.Duties and Responsibilities:MarTech & SalesTech Management:Manage and optimize the marketing & sales technology stack, including Hubspot, Salesforce, Metabase, Segment, Linkedin Insights, Sales Navigator, Funnel, ADA Chabot, etc.Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting.Campaign Management:Coordinate marketing campaigns across various channels, ensuring alignment with the overall marketing strategy.Collaborate with cross-functional marketing teams to create campaign timelines and track progress.Lead Generation and Nurturing:Monitor lead flow, ensuring leads are captured and distributed efficiently to the appropriate teams.Manage lead databases, ensuring data cleanliness and proper segmentation.Optimize lead nurturing workflows to increase lead engagement and conversion rates.Identify opportunities for improving lead quality and conversion rates through data analysis and feedback from sales teams.Data Management, Analytics and Reporting:Identify data sources, collect, clean, and analyze revenue data to derive actionable insights.Develop dashboards and reports to provide stakeholders with clear visibility into campaign performance, conversion rates, customer acquisition costs, and ROI.Develop and maintain data segmentation for targeted marketing campaigns.Monitor and report on marketing & sales KPIs to measure the success of go-to-market efforts.Marketing Automation:Set up and maintain marketing automation workflows, including lead scoring, lead nurturing, and email campaigns.Continuously optimize marketing automation processes for increased efficiency and effectiveness.Process Development and Documentation:Establish standardized marketing processes and workflows to ensure consistency and efficiency.Document marketing procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members.Budget Management:Assist in managing the marketing & sales budgets by tracking expenses and evaluating ROI of various acquisition activities.Provide recommendations for resource allocation based on budget analysis.Collaborate with Finance and go-to-market Leaders to ensure effective budget planning and utilization.Salesforce System Enhancements:Establishing a partner referrals management process in SalesforceClean up reports and dashboards for the Sales and Agency Partner Program (APP) team to provide a clear view of lead flow, opportunities, and performance.QualificationsOur ideal candidate has a Bachelor's degree in Business, Finance, Economics, or a related field, as well as 4+ years experience as a revenue analyst, sales operations analyst, or in a similar revenue-focused role.You also have:Advanced proficiency in data analysis tools and techniques, such as Excel, SQL, Metabase, or Tableau.Experience with Salesforce and Hubspot is a must, including proficiency in data administration & management within these tools.Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.Strong leadership and project management capabilities to lead initiatives and drive process improvements.Effective communication and presentation skills to convey complex information to various stakeholders, including senior management.Collaborative and team-oriented approaches, with the ability to work cross-functionally and influence decision-making.Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success.Experience in the technology or SaaS industry and knowledge of subscription-based revenue models.Additional informationWe strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.Our package includes:employee stock optionshealth benefits3 weeks vacation7 life leave days2 Level Up days for professional development1 volunteer daySummer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 23 - Jan 1st)4 week sabbatical after 4 years with uspaid parental leave$5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)$1000/year wellness/home office allowance

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