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Platinum (white glove) IT support

4 weeks ago

Toronto ON, Canada Universal Support Systems Full time

Senior Level Hands-on, VIP White‑Glove Support Technologist
Contract role…TRULY AN AMAZING OPPORTUNITY WITH A CANADIAN INDUSTRY LEADER

Providing high-touch proactive personalized support & preparation — Monitor upcoming app/hardware changes, potentially gate and pilot updates, communicate clearly so transitions are smooth. Including a simple “first-to-know” channel for the CEO, inclusive of piloting changes on the tech partner’s own devices ahead of executive rollout.
# Quick, reliable, and reactive responses SENIOR support
# Strategic partnership— with executives and VIP’s, elite discretion/communication. Excellent executive/C‑suite support expertise in high‑pressure, public‑facing environments
# Device Management - Key senior person to diagnoses/ fixes issues end‑to‑end (not a go-between). Piloting updates, documenting fixes, and coordinating with security/IT to prevent regressions
# Problem resolution - Strong knowledge of operating systems, such as Windows, macOS, iOS, Teams/AV solutions. Mobile phones (iPhone/android)
# Drive durable improvements (backup devices, redundancy strategies, cleaner update paths).