CRM and Sales Consultant
3 weeks ago
Great at driving customer engagement with your passion for BUILDING RELATIOSHIPS and HELPING customers succeed?
• Constantly searching for ways to WOW customers?
• At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. As part of a global leader in industrial filtration, you will be empowered to make a direct impact on customer satisfaction, operational efficiency, and environmental performance.
Performs Customer Onboarding; educates customers on maintenance best practices, and Nederman's aftermarket value proposition
• Proactively generate quotes (for spare parts, inspections, troubleshooting services, and minor repairs) follow up on proposals, and close service-related sales opportunities.
• Track install base data, identify service revenue opportunities and develop outreach strategies.
• Assist in the new customer setup process, and ensure functional objects are properly entered into IFS (ERP), on an as-needed basis.
• Maintain accurate records of account details, customer interactions, opportunities, and service agreements in CRM systems, and continuously update install base directory with the most recent information.
• Collaborate with the service operations team to coordinate schedules and deliverables for contract execution.
• Leverage customer data and analytics to identify cross-sell and upsell opportunities.
• Engage and qualify aftermarket leads following trade show events to drive customer interest and sales
• Act as the voice of the customer, advocating for continuous improvement in aftermarket offerings
3–5 years of experience in Inside Sales or Customer Success, preferably within industrial B2B environments involving capital equipment, engineered systems, or technical solutions
• Proven success in building customer relationships and driving aftermarket/service sales
• Experience working in ERP systems and CRM platforms
Strong customer service mindset and orientation with a proactive and solution-oriented approach
• avid CRM user
• Bilingual (English/French) is an asset but not required.
• can convey value clearly and confidently via phone, email, and virtual meetings
• Proficiency in a Windows operating environment, including e-mail, Excel, Pivot Tables, PowerPoint, and Word
An opportunity to be part of a truly innovative and fast-growing international company
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