Service Desk Specialist
4 weeks ago
About the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is well-suited for professionals with 6 months to 1 year of experience in IT support who are eager to grow their career within enterprise IT service delivery. Key Responsibilities: Provide first-level technical support for end users across hardware, software, and network-related issues. Handle incidents and service requests using ServiceNow in line with defined SLAs. Perform PC troubleshooting for hardware and operating system issues. Manage and update Knowledge Base articles , ensuring accuracy and usability. Generate basic reports from ServiceNow to track ticket trends and performance metrics. Support AWS Connect and IVR management , ensuring proper call flow and user routing. Escalate complex issues to Level 2/3 teams while maintaining ownership until resolution. Participate in team meetings, shift handovers, and continuous improvement initiatives. Provide on-site support and ensure workplace technology (workstations, peripherals, etc.) functions optimally. Required Qualifications: 6 months to 1 year of experience working in an IT Service Desk or technical support role. Strong technical skills in PC troubleshooting (hardware/software). Working knowledge of ServiceNow , AWS Connect , and IVR systems . Excellent customer service, communication, and problem-solving skills. Fully bilingual (English and French) – written and verbal. Willing to work on-site (five days a week) and support a 24×7 rotational schedule . Preferred Certifications: ITIL v4 Foundation – preferred. CompTIA A+ or TIA certification – preferred. Additional certifications in Windows or customer service support will be an asset.
-
Service Desk Specialist
1 week ago
Calgary, Ab, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Information Technology Service Desk
4 weeks ago
Calgary, AB, Canada Yochana Full timeTITLE: Service Desk Specialist Location: Calgary, AB Mandatory : French 6 months to 1 year of experience working in an IT Service Desk or technical support role. Strong technical skills in PC troubleshooting (hardware/software). Working knowledge of ServiceNow, AWS Connect, and IVR systems. Excellent customer service, communication, and problem-solving...
-
Service Desk Specialist
3 weeks ago
Calgary, Canada HCLTech Full timeAbout the RoleWe are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands‑on troubleshooting abilities, and deliver an excellent end‑user support experience in a fast‑paced, 24×7 environment. This role...
-
Service Desk Specialist
4 weeks ago
Calgary, Canada HCLTech Full timeAbout the Role:We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
4 weeks ago
Calgary, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
2 weeks ago
Calgary, Alberta, Canada HCLTech Full time $45,000 - $65,000 per yearAbout the Role:We are looking for an enthusiastic and technically skilledService Desk Specialistto join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Deal Desk Specialist
7 days ago
Calgary, Canada Cushman & Wakefield Full time**Job Title** Deal Desk Specialist **Job Description Summary** The Deal Desk Specialist will support brokers, Market Operations, and the Deal Desk organization by executing deal management activities and coordinating the resolution of deal-related issues. In this role, the Deal Desk Specialist will ensure high-quality, efficient, and effective services are...
-
IT Service Desk Specialist
7 days ago
Calgary, Canada First National Financial Full timeWorking together to be our best! We are hiring an IT Service Desk Specialist, IT! **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part - Time**: Full-time **Posting Date**: October 3, 2024 **Closing Date**: October 17, 2024 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 4.4 **Office Location**: Calgary, AB **What we offer**: Highly competitive...
-
Service Desk Specialist
3 weeks ago
Calgary, Canada HCLTech Full timeService Desk Specialist (Bilingual – English/French) Base pay range CA$20.00/hr - CA$25.00/hr About the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands‑on troubleshooting abilities, and...
-
Bilingual IT Service Desk Specialist — On-Site
3 weeks ago
Calgary, Canada HCLTech Full timeA technology company in Calgary is seeking a Bilingual Service Desk Specialist to provide first-level support for IT issues. The ideal candidate has 6 months to 1 year of experience and strong skills in troubleshooting. Responsibilities include incident management via ServiceNow and supporting diverse communication systems. This full-time position may...
