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Senior Organizational Change Manager
2 months ago
Our Calgary-based partner requires the support of a highly skilled and experienced Senior Organizational Change Manager (OCM) with experience leading and managing change initiatives that support business objectives, improve organizational efficiency, and drive cultural transformation.Their primary focus is on the training and people side of the change, ensuring smooth and effective transition activities related to new processes, technologies, and organizational strategies.OCM Position Responsibilities and Accountabilities:Deep knowledge, understanding and experience in organizational change management principles and methodologies.Able to work effectively at all organizational levels; adept relationship management and credibility-building skills.Create/execute communication and OCM plans, generating communications and visuals, and executing OCM and communication plans for the Project.Track and communicate change impact status brought to leadership for initiation and advance them through the process.Training—Design, deliver, and oversee training to support staff in adapting to new systems and/or processes. Create a Quick Reference Guide and Training Manual to ensure proper knowledge transfer and operations sustainability.Assists the Program Manager in developing Sustainability Plans (identifies risks, mitigation activities, roles, RACI matrix, and processes, and provides recommendations for communication and ongoing training).Project management lifecycle understanding.Toolkit to utilize ADKAR (Prosci methodology, documentation, processes, best practices)OCM Skills and Expertise:Microsoft SharePoint – create and design SharePoint pages and SharePoint administration.Microsoft Visio.Proficiency in Microsoft Office products – PowerPoint, Excel, Word.Facilitate training and develop training materials.Solid understanding and appreciation of change management as a discipline and how this impacts projects. Interviewing skills, engaging with senior management and groups around user needs and asking the right questions to surface essential requirements.Excellent listening skills, understanding what users say and detecting what they might be hesitant to say.Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract from low-level information to a more general understanding and distinguish solution ideas from requirements.Facilitation skills, change management workshops/meetings.Excellent documentation skills, communicating information effectively from technical teams to the Executive level.Interpersonal skills to help negotiate priorities among project stakeholders.Ability to work under minimal supervision and be self-efficient and flexible as required.Excellent verbal and written communication skills are a must.OCM Preferred Qualifications:Prosci certification.Experience with Agile methodologies.Working Arrangements: Hybrid approach throughout this engagement. Tuesday to Thursday in the Calgary Office.
