Information Technology Support Specialist

2 weeks ago

Kelowna BC, Canada SkySail Technologies Full time

Are you looking for a hybrid position with a small and supportive MSP team environment? SkySail Technologies is looking for an IT Support Specialist who will help small/medium businesses with fast and friendly IT support, robust cybersecurity solutions, and IT strategy services. This role is in Kelowna, British Columbia working primarily remote but onsite as required.We’ll Provide:A competitive salary of $65k- $85kHealth Spending Account10 Wellness days a year, vacation time, paid holidaysHybrid work opportunityOpportunity to grow within the companyA great company culture on a small team of 5 employeesWhat you’ll do:Perform scheduled or reactive remote support servicesAnalyze and solve various IT problemsMaintain positive customer satisfaction and relationshipsKeep documentation accurate and in good orderManage and facilitate the completion of customers’ support requestsSkills you’ll need: 3 - 5 years previous experience in IT administration and/or technical support experienceMSP experience preferredStrong knowledge of IT and telecommunications infrastructure, hardware and software applicationsDemonstrated experience and knowledge of server and workstation operating systemsDemonstrated experience with web and internet technologiesMicrosoft Azure/Endpoint Manager environment experience a plusDriver’s licenseStrong communication (written and verbal) and interpersonal skillsStrong problem-solving skills and self-learning abilitiesShow initiative when undertaking tasksAble to work well both within a team environment and autonomouslyHelpful Technology Experience:AutotaskDatto RMMIT GlueProofpointThreatLockerSentinel OneSaaS AlertsCompliance ManagerCloudradial3CXFortinetAzure/IntuneNext Steps:Quick apply with your resume hereORGet a head start on our application and aptitude testing process here:

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