Representative - Customer Service Agent

4 weeks ago


Kenora ON, Canada Dufresne Full time €18

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart
If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.
Dufresne Furniture and Appliances is currently seeking a Part-Time Customer Service Representative for our Kenora store located at 1077 Railway Street.
As a Customer Service Representative you will support our guests in-store and through the after sales experience, responding to their inquiries and ensuring a positive guest experience.
Dufresne Furniture and Appliances is committed to investing in our team members; we offer:
Market competitive wages starting at $18 per hour
Comprehensive benefits plan, educational assistance program and excellent employee discounts
Career growth and continuous development
A fun and collaborative working environment
World class training programs for sales team members and leaders
The opportunity to work for with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies
As a Customer Service Representative, you will:
Ensure excellent customer service by responding to our guests’ needs consistent with company standards, culture, and business practices
Ensure efficiency and accuracy in relation to:
guest orders
guest inquiries (in person/on phone)
cash and financial management
Always keeps the customers’ best interests in mind
As a successful candidate you will have the following:
High school diploma
1 year of experience in a customer service or hospitality environment
Demonstrated working knowledge of Microsoft Office products, with the ability to learn in-house programs
Ability to work retail hours (days, evenings and weekends required)
Excellent communication and interpersonal skills
Ability to handle difficult situations diplomatically and professionally



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