Helpdesk/Support Logiciel H/F

4 weeks ago


Victoria BC, Canada Plexxis Software Full time €61,500 - €82,500

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location. 
A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. Shift start times may vary depending on company needs/requirements
Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
As required, diagnose and trouble-shoot issues post implementation software questions & issues
Log all Service Desk issues
Identify and escalate situations requiring urgent attention
Successfully interact with customers - offering support, training and presentations
Proactively reach out to customers for provision of support via telephone and email
As “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator
Good Microsoft Office skills
Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. A games room
A commercial themed theatre
Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views
Access to local walking trails, parks and beaches
Our team genuinely appreciates each other and there is an authentic camaraderie and support network.
About Plexxis Software:
The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.
From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.
Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”



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