Desktop Support Analyst Co-op at Acturis Canada

7 months ago

Victoria, Canada Acturis Full time

**About Acturis Canada**:
Acturis is a leading Software-as-a-Service provider for general insurance. We have grown exponentially since the founding of the company in 2000. To date more than 95,000 individuals in over 40 countries use Acturis solutions to power their business and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our office is based in Victoria, BC.

At Acturis we **invest in recruiting, developing and promoting talent**. With us you will:

- Work with a talented, motivated and friendly group of like-minded colleagues
- Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
- Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
- Receive written constructive performance feedback and encouragement during your co-op term.
- Be given real responsibility for assisting on projects as soon as you are ready
- Receive a competitive wage and regular performance-based reviews

**Why Join the Acturis Team?**:

- Central location 15-minute walk from downtown
- Quick access to fitness facilities to take care of physical health
- Bike lockers and storage to support your daily commute Office patio with view for social gatherings and connections

**Personal Development as a Co-op**:
Acturis believes that professional development is key to the co-op program. In this position, you will follow a clearly defined co-op path that recognises personal development and contribution to the company.

Acturis will support your development as a co-op with the following:

- You will receive structured targets, regular feedback and performance reviews
- Your team will deliver concentrated initial training and close mentoring, with daily support and weekly one to ones. Senior colleagues will also run training sessions to pass on industry experience and best professional practices
- You and your mentor will regularly review your co-op course requirements and how these should be fulfilled
- The company will provide opportunities to participate in company social events

**The Position**:
As a Desktop Support Analyst at Acturis you will:

- Be first point of contact for all technical issues relating to Microsoft Server, Oracle Database, and Cisco Networking technologies (not Helpdesk, as this is dealt by the dedicated Helpdesk team)
- Automate manual changes to the system in a variety of scripting languages
- Provide in-house support for the infrastructure related to running the bespoke Acturis Application
- Analyse system issues e.g. performance, outages, bottlenecks
- Manage office infrastructure

The co-op wage for this position is **$20 per hour plus 4% in lieu of vacation**, and may increase for subsequent co-op terms.
- Knowledge of current IT Technologies and basic understanding of IT concepts
- An ability to work in teams and learn quickly
- Excellent communication skills
- Confident and eager to take responsibility

The following attributes are highly appreciated but not required:

- Maths, Physics, Engineering background
- Fluent or Proficient in French
- Scripting languages and infrastructure automation: Ansible/Chef/Puppet, PowerShell/Python
- Atlassian Products: JIRA, Confluence, Bitbucket
- Databases: knowledge of any SQL DBs: (Oracle, SQL Server, MySQL) and NOSQL DBs: (Couchbase, Mongo)
- Networking: Cisco Firewall / Switches, DHCP, TCP/IP, DNS, Wireless WANs, CCNA
- Microsoft Technologies: MDT, SCCM, MS Exchange, Active Directory

**What happens next?**:
Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

- A member of our recruitment team will reach out to you to schedule a 30-minute online assessment. These are done on a rolling basis.
- A People Operations representative will schedule an introduction call.
- Two technical/case study format interviews will occur with members of your future team.
- References will be contacted and an offer will be sent your way

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer,

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