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Head of Medical Operations

2 months ago

Dartmouth NS, Canada Ethos Veterinary Health Full time

We are looking for a dynamic business leader with deep experience in operations, financial decision making, working in partnership with other leaders, leading growth initiatives and culture development.
Come and be part of a brand new 20,000-square-foot state-of-the-art hospital at Maritime Veterinary Emergency and Specialty Centre, located in Dartmouth, Nova Scotia. Our vision is to offer the highest quality patient care and client service while providing a supportive culture and collaborative work environment where continual education and advancement of our team are paramount. 9 exam rooms, Full in-house lab, Endoscopy, Ultrasound, MRI, CT, Blood Bank, and Digital Radiology.
The ideal Hospital Director will have a proven track record, thrive in a fast-paced entrepreneurial environment, live for developing and leading team members and organizations, doesn't back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond.
This Hospital Director will report directly to the Ethos Veterinary Health (Ethos) Specialty+ER Division Leader and will partner very closely with the Medical Director.
Directly oversees all operations and business activities and leads team members for all departments.
Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
Attends corporate meetings.
Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.
Financial Analysis & Planning
Reviews accounts receivable to confirm proper and timely processing.
Responsible for payroll processing on a biweekly basis
Business Operations
Inspirational and motivational leader who will drive results across all elements of the business. The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team-and the entire team-to increase performance and productivity levels.
Responsible for administration and review of non-medical client complaints.
Oversees billing, calculations of any discounts, and other special accounts.
5+ years of progressive operational management experience with a record of success, including experience owning a P&L.
MBA or equivalent experience is preferred.
Larger scale healthcare (veterinary or human) experience ideal
Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.
Situated just a short ferry ride across Halifax Harbour from downtown Halifax, Dartmouth is home to many quaint cafes, noteworthy food joints, shops, and a charm all its own
This multicultural area boasts several festivals, farmers' markets, live performances, and amazing restaurants and pubs.
If spending time outdoors is your thing, Dartmouth, is also known as the City of Lakes, boasting 23 lakes that provide opportunities for kayaking, windsurfing, canoeing, and swimming. Enjoy the Dartmouth Waterfront and walk along the boardwalk, the ideal place for a photo of the Halifax skyline or take a boat tour from nearby Fisherman's Cove in Eastern Passage to McNabs Islands. And if Farmer's Markets are more your speed, be sure to visit the market at Alderney Landing every Saturday
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. Ethos Veterinary Health is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records .