Bilingual Service Proposal Administrator

4 weeks ago


Montréal QC, Canada Hays Full time

Responsibilities: Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needsManage service proposal pipeline for all assigned accounts he/she is accountableManage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).Responsible for the compliance with the Company opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtainedManage and coordinate proposal development activities for all new Value-Added Service Opportunities.Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)Define the scope of supply and incorporate in the proposalFielding of all customer inquiries receivedProcessing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needsAny other duties as assignedRequirements: Post-seconday education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineeringMinimum 5 years of Business 2 Business experience in Sales and/or Customer Service.Intermediate computer processing skills including SharePoint, Microsoft Excel, PowerPoint and WordVerbal and written communication skillsStrong grganizational skillsEnglish and French



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