Senior CRM Solutions Delivery Manager

3 days ago

Toronto, Ontario, Canada JAM CRM Full time

We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients.

Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint.

Key Responsibilities
  • Project Leadership: Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment. Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives.
  • Client Collaboration: Serve as the primary point of contact for clients throughout the project lifecycle. Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges.
  • Cross-Functional Coordination: Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines. Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs.

Process Management: Establish and manage detailed project plans, timelines, and deliverables. Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process.

Quality Assurance: Oversee rigorous testing to ensure the final product meets technical and business requirements. Drive post-launch reviews to capture learnings and refine future processes.

Technical Expertise: Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices. Provide guidance on CRM architecture, data integration, and omni-channel campaign execution.

Qualifications
  • Experience: 3+ years of project management experience, preferably in a CRM, marketing, or digital agency environment. Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms.
  • Skills: Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment. Strong communication and interpersonal skills for effective client and team collaboration.
  • Knowledge: Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics.

Estimated Salary Range: $80,000 - $120,000 per year, depending on location and experience.

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