Data Solutions

1 week ago

Toronto, Canada Demant Full time

About Demant

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 20,000 staff and generates annual revenue of DKK 18 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.

Job Summary
As a Data Solutions and CRM Coordinator, your role involves managing and analyzing sales data to discover useful insights for making informed decisions. Additionally, you will oversee the optimization and maintenance of all CRM systems, (Dynamics / Salesforce) ensuring accurate data collection and reporting. You'll collaborate cross-functionally to identify process improvements, provide training on data management best practices and CRM usage, and customize workflows and reports to enhance user experience. Additionally, you will maintain the e-shop and collaborate with sales for promotional opportunities within the scope of data and CRM. Responsibilities
Manage and analyze data sets to extract insights and inform decision-making processes.
Maintain and optimize all CRM systems (Dynamics, Salesforce) to ensure accurate data collection and reporting.
Oversee projects related to data management, CRM implementation, and ensuring adherence to timelines and deliverables.
Collaborate with cross-functional teams to identify opportunities for process improvement and efficiency gains.
Provide training and support to team members on data management best practices and CRM usage.
Customize CRM system workflows, dashboards, and reports to optimize user experience and data visibility.
Stay informed about updates and new features in CRM technology to continuously improve system usage.
Develop and enforce CRM data governance policies to ensure data quality and security.
Act as a liaison between users and CRM software vendors for troubleshooting and issue resolution.
Maintain e-shop and collaborate with sales for promotional opportunities. Qualifications
Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration) or equivalent experience.
Proficiency in data analysis tools and techniques, with experience working with large datasets.
Knowledgeable in Salesforce CRM administration and customization.
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
Proven track record of driving insights through data-driven analysis and CRM optimization.
Preferred
Certification in Salesforce administration or project management (PMP).
Experience with Salesforce and Marketing Cloud.
Expert knowledge of Excel.
Advanced knowledge of data visualization tools (e.g., Tableau, Power BI).
Why should you work with us?
Competitive salary with annual reviews
Excellent medical benefits; including dental, vision and health, Employee Assistance Program
Group RRSP contributions
Three weeks of vacation
Fitness/exercise spending account
Dynamic work atmosphere
Career development programs and opportunities
Accommodation
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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