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Contact Center QA

3 months ago

Canada Tata Consultancy Services Full time

TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status.

Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

This, coupled with a unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment.

We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

of experience in Manual testing

  • Having Good knowledge on JIRA - Epic / User Stories/ Defects / KANBAN Board Daily status
  • Experience using HP ALM, JIRA.
  • Good communication skills, Ability in interacting with Stakeholders and Up/Downstream application test leads.
  • Must have worked in Offshore and Onshore Model
  • Must have ability to drive large discussions with various application test leads.
  • shift
  • Must have good ability to create test cases / scenarios based on the requirements Attributes: - Comfortable in high pressure, deadline-oriented environment.
  • Experience in IVR call flows with Contact Centre technologies like Genesys, Verint, WFM writing and executing Manual and Automation Test Cases.
  • Hands on experience on Cyara Testing Tool - Test Cases Design and Test Execution.
  • Experience in Automation -selenium and Dev ops.
  • Must have good ability to create test cases / scenarios based on the requirements Attributes: - Comfortable in high pressure, deadline-oriented environment.
  • Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).