Technical Lead

4 weeks ago

Greater Vancouver, Canada New Value Solutions Full time

New Value Solutions, a national IT consulting company is seeking a Technical Lead to help our client in managing the technical facets of UCC projects. This role involves overseeing design, deployment, testing, and the transition to operations. The successful candidate will ensure compliance, coordinate with stakeholders, and deliver thorough technical documentation and operational readiness plans.


Responsibilities:


Responsibility to extend across the full project lifecycle including, but not limited to:

  • Technical Design
  • Technology deployment and optimization.
  • Testing
  • ‘Go-Live’ cutover.
  • Transition to operations.


Responsibility to extend across a broad range of technical subject areas including, but not limited to:

  • Functional requirements
  • Non-functional requirements
  • ‘High-Level’ and ‘Low-Level’ technical design
  • Infrastructure technical requirements, including: Servers, PBX, LANs, WLANS, WANs, QoS, Campus Sites


Test and validation:

  • Functional and Non-Functional
  • System load testing (if required)


Responsibility for coordination and collaboration with project stakeholders, to include:

  • Non-technical resources assigned to the project, such as application specialists responsible for administering the UCC environment.
  • Technical support teams
  • Digital Patient and Provider Experience team supporting the Vocera & Connexall platforms.
  • Departments, such as Facilities Management and Biomedical Engineering.
  • Commercial product suppliers, such as Vocera/Stryker, Connexall, Rauland, and Masimo.


Establish Service Level Agreements with Digital Patient and Provider Experience operational support team that will provide for ongoing operational support. This will include definition and implementation of several common operational processes, including:

  • Technical and end-user helpline support.
  • Maintenance of technical infrastructure.


Ensure readiness of wireless networks to support UCC, including:

  • Coordinate wireless site surveys to assess wireless coverage for UCC devices.
  • Assess compliance with technical requirements for Vocera grade wireless networks and to lead resolution of deficiencies. This includes, for example, ensuring that Vocera quality of service (QOS) requirements are met.


Coordinate technical ‘Go-Live’ planning:

  • Detailed go live cutover and roll back plans
  • Complex technical cutovers that include charges to production telecom and Vocera wireless communications platform


Other:

  • Serve as the point of contact for technical matters related to the UCC project.
  • Cybersecurity requirements
  • Go-Live cutover and roll back planning
  • Responsibility for IT change management, including documentation of required changes, reviews and submissions.
  • IT change management activities must be done in a timely fashion, so that approval can be achieved 3-4 weeks prior to required cutover dates.
  • Responsible for ensuring that changes made to the UCC environment have minimal change impact to clinical users.
  • Maintain compliance with established technical standards for UCC systems.
  • Coordinate tests to verify compliance with Non-Functional requirements (NFRs).
  • Plan and coordinate technical training, to include Digital Patient and Provider Experience staff, as required.


Requirements:


  • 5+ yrs of experience on IT infrastructure projects, with specific experience in Wireless networking and Voice communications systems.


Preferences:


  • Experience with IT systems in an acute care environment.
  • Experience with full life-cycle deployment of complex IT solutions.
  • Experience with UCC solutions, such as Vocera.


Experience with UCC integrations, with focus on:

  • Nurse Call systems
  • Clinical patient monitors
  • Experience managing ‘Go-Lives’ in a complex environment.


If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.


ID# 4621


The hourly rate range for this position is $90- $110, with the final rate based on consultant experience and fit for the role.

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