Data Analyst

4 weeks ago

Saskatoon, Canada Insight Global Full time

Field Customer Support/Data Analyst

9 Month Contract + Extensions

100% Remote


** Looking for someone with an agriculture/farming background**


Job Summary: The Field Customer Support is a critical role responsible for ensuring the integrity and accuracy of asset data across multiple divisions. This position involves a combination of data verification, asset monitoring, and support activities that are essential for the smooth operation and optimization of our supply chain processes.

Key Responsibilities:

• Conduct initial asset audits and collaborate with Division Administrators to clean and prepare asset lists for installation and tracking.

• Verify and monitor asset data during installation and throughout the process to ensure accuracy and consistency.

• Maintain data cleanliness for asset transfers, sales, and rental terms.

• Compare and reconcile data across Systems of Record to ensure alignment with division asset lists.

• Address data discrepancies in collaboration with the Optimization and Process Lead.

• Track and verify asset numbers and movements post-ingestion in the DSC Front End.

• Coordinate installation windows with Deere and Dealerships for hardware installation.

• Manage and resolve any maintenance issues or discrepancies noted during asset installation.

• Revisit and refine the onboarding process based on lessons learned to enhance efficiency.

• Confirm the correct setup of each Division’s branches in the JD OPS Center.

• Provide feedback to the Field Point of Contact Lead, Product Owner, and Project Manager regarding any defects or enhancements.

• Transition divisions to the Optimization Lead once monthly data verification is complete.

• Develop Standard Operating Procedures tailored to the needs of the field, fleet, and agronomy.

• Support the field in maximizing the use of JD Op Centre and Ag Logic.

• Notify the Field Point of Contact Lead when Division asset lists are clean and installations are complete.

• Liaise with the Hardware Lead on any M-Modem challenges or data gaps.

• Facilitate User Acceptance Testing and coordinate field testing efforts.

• Train and support all RTK-based activities and promote the value of RTK to divisions.

Must Haves

• High Energy and passionate personality

• Proven experience in data management and support. (Excel skills are required)

• Agricultural experience

• Strong organizational and communication skills.

• Ability to work collaboratively with various teams and stakeholders.

• Knowledge of JD Op Centre, Ag Logic, or RTK technologies is a plus.

• Willingness to travel to different divisions as required.

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