Sales Coordinator

1 month ago

toronto, Canada Merrithew® Full time

Job Title: Sales Coordinator

Reports to: Senior Manager, Education Sales

Date: May 2024


Position Overview:

Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include assisting managers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew® hosting and to co-ordinate the pre-, during and post course execution of hosted courses. The position will be hybrid.


Major Responsibilities:


Sales Support and Business Development

· Assist Managers with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories

· Assist Managers with on-board training of new host centers, and coordinate with Marketing team to promote new host centers via email, social media, blogs, etc.

· Generate and maintain sales reports

· Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires


Customer Service

· Provide superior customer service to new and current Host Training Centers by providing answers to their questions.

· Communicate with facility owners/operators to ensure our students’ needs are met.

· Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs.

· Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team

· Other duties as assigned


Hosting Coordination and Implementation


1) Before Education Hosting

- Documents Preparation: Hosting Agreements, Instructor Trainer (IT) Agreements

- Order Creation in EMS

- Updating Tracker and ensure most up-to-date info

- Invoicing: Deposits, final payments, exams, makeups, privates

- Apply payments

- Send workshop notes to Host Sites upon receiving final payments

- Send required Paperwork to Host Sites prior to Hosting begins

- Process Course Materials and Digital Video Orders

- Travel Arrangements:

a. Book flights;

b. Coordinate with sites about ground travel, hotel arrangements, travels, etc.;

c. Visa application: Assist ITs by providing visa letters, necessary guidance of visa process etc.;

d. Connect ITs with Host Sites by setting up group chats;

e. Calculate expense sharing when ITs travel to multiple Host Sites in one trip;

f. Invoice Instructor Trainer (IT) Expense to Host Sites prior to IT departure;

g. Prepare IT Brief prior to IT departure

Follow up payments: Deposits, final payments, IT Expenses, exams, makeups, privates


2) During Hosting:

- Provide assistance to ITs during their stay hosting territories

- Provide ongoing assistance to Host Sites as required


3) After Hosting:

- Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results

- Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters

- IT Invoice: Collect, annotate, and submit to Accounting


Skills and Qualifications:

· 2+ years sales support or coordination, administration and customer service experience

· Post-Secondary Education in Business/Office Administration or related field is an asset

· Additional Southeast Asian Language are a strong asset

· Strong written and verbal communication skills,

· Team player, willingness to adapt quickly in a fast-paced multicultural environment

· Superior attention to detail to ensure quality of work

· Ability to multi-task and must possess effective time management skills

· Skilled user of Excel and other Windows office software and CRM system

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