Research Operations Intern

7 days ago

British Columbia, Canada NetEase Games Full time

The Short Story

We are NetEase Games, one of the most successful video games publishers in Asia. We are expanding into the North American (NA) and European (EU) markets and need one more researcher to help us meet the high volume of research projects our expansion is creating. As the newest addition to our NA user research team, reporting to our User Research Lead, you will gain valuable hands-on experience as you help more experienced researchers execute on a variety of different research projects.


Meet your future team

You will work with the NA arm of NetEase Game’s Global Research Department (GRD). NetEase Games takes data and insights very seriously, and our international GRD teams with state-of-the-art research labs are proof of that. The NA team, composed of researchers of all levels of seniority, with various research expertise and varied cultural background, is the newest addition to our global workforce and is already growing fast. Our operations cover the spectrum of exploratory, generative and evaluative research projects and the games we work on cover multiple genres across mobile, PC and console. For you, this means exposure to a wide variety of research methodologies, as well as exposure to best practices in study design, project management and more. Our ambition is to become one of the most effective and successful games user research teams in the world, and we are just getting started.


What you will do

The ReOps (Research Operations) intern will be responsible for managing our team’s existing playtesting panel, including utilizing this panel to fulfill the recruitment quotas for our various research projects. A playtesting panel is a list of players who have signed up to receive invitations to our future research projects. The core activities involved in managing the panel include:

  • Analyzing the current composition of our panel to determine whether it fits the criteria of our upcoming projects
  • Managing our existing marketing campaigns or designing new ones targeting the type of players we are missing
  • Updating our database and monitoring data quality (e.g. look for duplicates, missing info, etc.)
  • Organizing recruitment activities for various projects, including organizing email campaigns, online screenings, scheduling and Discord communications


Goals of the Internship

  • Grow our playtesting panel to 3,000 unique players
  • Maintain a specific ratio of players across various gaming platforms, genres and level of expertise
  • Improve the efficiency with which we select, screen, schedule, communicate with and update the profile of players within our panel


Profile

The ideal candidates will have skills and interests in one or more of the following areas:

  • User Research, Psychology and/or Marketing, and how they interface with video game development and publishing
  • Community management in the context of keeping players responsive to our activities and engaged in the playtesting process
  • Process improvement and how it can benefit a the overall growth of a business department


Disclosure

NetEase Games is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against based on disability.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to grp.zhaopincoe@corp.netease.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

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