Help Desk Support Technician

2 days ago

London, Canada VersaBank Full time

VersaBank is an inclusive, entrepreneurial, Schedule 1 Chartered Bank with over $4.3 billion in assets and growing. As Canada’s most innovative bank, VersaBank operates as a branchless financial institution that obtains its deposits and provides most of its loans and leases electronically, with innovative deposit and lending solutions for financial intermediaries that allow them to excel in their core businesses.


VersaBank’s Common Shares trade on the Toronto Stock Exchange (“TSX”) and Nasdaq under the symbol VBNK. Our Series 1 Preferred Shares trade on the TSX under the symbol VBNK.PR.A. Our head office is in London, Ontario, with various offices located across Canada. For more information on VersaBank, please visit our website at www.versabank.com.


We are currently looking to add a Help Desk Support Technician to our IT team. This will be an in-office role working out of our VersaBank Innovation Centre of Excellence (VICE) office.


As the Help Desk Support Technician, will be responsible to provide first line technical support to our employees and leaders including troubleshooting hardware and software issues as well as providing solutions for the Bank’s various applications. With a strong aptitude for solving technical problems, you will provide exceptional customer support across the Bank to minimize disruptions to our operations.


Primary Responsibilities include:


  • Troubleshoot and resolve technical issues related to bank-specific applications, general software and hardware, including printers, laptops, and other electronic devices and accessories
  • Assist in user account set up and maintenance for access, email, and equipment installation, inventory, and cabling
  • Log and track user support requests, ensuring timely resolution and communication with others
  • Assist in the deployment, configuration, and troubleshooting of IT equipment
  • Maintain and update technical documentation and procedures for common issues and solutions
  • Perform basic system administration tasks
  • Provide support during IT system updates/upgrades, minimizing downtime for bank staff
  • Collaborate with IT team members to identify opportunities for improving systems performance and user experience
  • Always Ensure compliance with the Bank’s IT policies and security protocols


Qualifications:


  • Bachelor’s degree or diploma in a related technical field
  • 1-3 year experience in a technical help desk role
  • Familiarity with network troubleshooting, including VPNs, wifi, and LAN
  • Experience with IT support ticketing systems
  • Experience with Windows 10 or higher, Windows Server an asset as well as familiarity with Office 365
  • Excellent analytical skills and a creative approach to problem solving
  • Knowledge of current technological developments/trends
  • Strong interpersonal and communication skills, and the ability to work effectively with a wide range of responsibilities/stakeholders
  • Willingness to learn and provide end-user support
  • Ability to work with a team to solve complex problems as well as do independent research


We offer excellent career advancement opportunities, an informal, positive work environment, and a very competitive compensation package that includes base salary, an outstanding benefit package, tuition refund program, pension supplement, fitness club membership and participation in an attractive incentive award program.


We thank you for taking the time to apply. Please be advised that only those applicants selected for an interview will be contacted.

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