Application Support Consultant
1 day ago
At The Elbow Support Consultant - One Person One Record
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
About the Opportunity
The ATE Support role for the OPOR project is structured to provide robust, in-person and virtual support across the province during six pivotal Go-Live phases. This role involves shift work, with schedules varying based on the project stage. During the Hypercare phase, you will be expected to work shifts that provide 24/7 coverage. In contrast, the pre-Go-Live period will typically follow a standard Monday-to-Friday, 8:00 a.m. to 4:00 p.m. schedule.
Team members will primarily work from their home locations, with occasional travel across Nova Scotia for critical readiness activities. Those candidates in the Greater Halifax Regional Metro area are expected to be in office 1-2 days per week. This flexible arrangement supports effective project delivery while prioritizing work-life balance and personal commitments. We welcome applicants from all regions of Nova Scotia, with no requirement to relocate to Halifax. However, extensive travel to Go-Live sites will be required during the Pre and Go Live phases. This role offers an exceptional opportunity for professionals seeking meaningful contributions to the OPOR project while benefiting from the flexibility and variety of a province-wide initiative.
As an At the Elbow (ATE) Support Consultant, you will play a crucial role as the primary liaison between healthcare professionals and the advanced technology systems they rely on. Your responsibilities include providing immediate, hands-on support for the OPOR CIS system and other key IT applications. By delivering on-site assistance, resolving technical issues, and offering personalized training, you will empower frontline staff to focus on patient care without being impeded by technology challenges. Your expertise will ensure that healthcare technology implementation and usage are aligned with organizational objectives, driving enhanced efficiency, accuracy, and overall quality of care across the system.
About You
We would love to hear from you if you have the following:
Consultant Level 0:
- Post-secondary diploma or university degree required
Consultant Level 1:
- Post-secondary diploma in clinical, health science, information technology/clerical and or health adjacent field. Equivalent combination of education and experience will be considered
- 1-3 years working within a healthcare setting required
Consultant Level 2:
- Post-secondary diploma in a health science, information technology and or health adjacent field. Equivalent combination of education and experience will be considered
- 1-3 years of Go Live support for EMR required. Cerner preferred
Other qualifications:
- Detail oriented and ability to follow direction.
- Able to function well within a team setting and independently.
- Well-developed organizational and communications skills.
- Possess a valid driver’s license and ability for travel within the province.
- Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
- Ability and willingness to learn new skills and tasks.
- Ability to work successfully within a high change environment with a level of ambiguity with the roles and functions
- Previous experience working along side or supporting physicians, physician assistants, nurse practitioners and RN prescribers an asset
About You Continued
Consultant Level 3:
- Post-secondary diploma/degree in a clinical health science required
- Licensed by your Provincial Regulatory Body required
- 1-3 years hospital based experience required
Consultant Level 4:
- Post-secondary diploma/degree as a Registered Nurse required
- Registered with the Nova Scotia College of Nursing required
- 1-3 years hospital based experience required
Other Qualifications:
- Detail oriented and ability to follow direction.
- Able to function well within a team setting and independently.
- Well-developed organizational and communications skills.
- Possess a valid driver’s license and ability for travel within the province.
- Previous Go live EMR support an asset.
- Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
- Ability and willingness to learn new skills and tasks.
- Ability to work successfully within a high change environment with a level of ambiguity with roles and functions
- Previous experience working along side or supporting physicians, physician assistants, nurse practitioners and RN prescribers an asset
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
- Long-assignment, Part-time 50% Positions; 75 Hours Bi-weekly
- Approximately 18 months with possibility of extension (assignment length is subject to change)
- Position is flexible within the zone
Compensation and Benefits
Consultant Level 0: $31.39- $39.23 Hourly
Consultant Level 1: $33.14- $41.42 Hourly
Consultant Level 2: $33.14- $41.42 Hourly
Consultant Level 3: $35.27- $44.09 Hourly
Consultant Level 4: $40.15 - $50.18 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.
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