Program Manager

5 months ago

Nova Scotia, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

At Home

Do you thrive in a supportive environment with flexible hours, and working with autonomy? If you enjoy challenging work where you can make a notable difference in the organization and with our customers, then this might be the role for you

Our bold ambition is to become a digital, customer-centric market leader. Our Business Consultant role will support projects and non-project business initiatives aligned to this strategy. You will champion for the customer, advisor and employee experience for projects and programs aimed to digitize our business and to expand our product and service offerings.

**Responsibilities**
- Partner closely with the Value Stream Owner (VS) Consultants to align delivery needs with our IT partners' capacity.
- Preparing our business partners for changes that are being introduced and articulating what it will mean _for them _specifically.
- Using your analytical skills and critical thinking to ask questions, understand the impacts to the Value Stream and how it impacts our Business Partners.
- Using strong organization skills to bring all the pieces of the puzzle together to get the work done, done well, and on time
- Work with the consultants and PO’s to understand all ongoing work, feeding the VS’ overall prioritization.
- Having a strong understanding of the cost and benefits of work done within the Value Stream.
- Partner with our financial analysts and IT partners to monitor the Value Stream budget and cost allocation.
- You will drive transformation of the team and the organization by bringing the right people together at the right time.
- Partner with the VSO to own our story and vision for the Value Stream.
- Partner closely with Strategy and planning leads to focus on future needs.
- Work with the team to identify areas of opportunity for improvement, and how to grow our High Performing team.

**How will you create impact?**

You will join forces with other talented people (like Product Managers, Product Owners, Business Experts, and IT partners) to deliver value to Canada Segment, driving the delivery of our initiatives, and maintaining a future-focused lens on the Value Streams priorities. The Program Manager will be responsible for managing the overall health of the Value Stream ensuring our IT partners are aligned for delivery.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the centre of everything you do.
- Organization is your passion - bring clarity to ambiguous situations and define the path forward.
- Technology excites you, you’re excited by our digital ambition and want to contribute to that journey
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
- You have a unique ability to get to the heart of the issue, and can easily push the noise away
- Ability to translate technical concepts to peers, management and stakeholders.
- An intellectual curiosity that drives the person to dig into complex challenges and find ways to solve them
- You are accountable - you make it happen, you own it and you find solutions.
- You look for unlimited opportunities to develop, succeed and challenge the status quo.
- You are a master communicator - you can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to management.
- You are resilient, can adapt to change, and lead others through change.
- You successfully manage competing priorities like a champion. You are trusted to solve business problems and drive priorities.
- You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.
- You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups.
- You maintain your composure and best-self during

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