Director of Professional Services

Found in: Appcast CA C2 Glassdoor - 1 week ago

Canada Advotek Recruitment Full time

AdvoTek Recruitment is sourcing a Director, Professional Services with 7+ years of experience for our trusted clients Professional Services team. The client, a Solutions and Software company with a global client base, services the Legal and Corporate Legal markets with a best of breed SAAS Solution.


Work with a collaborative team focused on technology, best practices, a global client base, and 100% remote Our client offers a market salary, a team performance bonus, three weeks PTO +, and a complete benefits package.


Core Values Our client prides themselves on living and executing their core values Innovation, Diversity, Experience, Partnership, Integrity, and Gratitude


The Director, Professional Services will be responsible for the strategic direction and effective delivery of all professional services including consulting, implementation services, migration, and training to the company's customers.


ABOUT THE ROLE


Reporting to the President and serving as a key member of the Company's leadership team, this position requires an ambitious, tenacious, intelligent, collaborative and strategic thinker who can deliver results, solve problems, learn the Company's business/products, provide demonstrable, measurable support to the Company's selling teams, and lead the Company's internal delivery professionals through structured skills development, goals setting and delivery of effective consulting and implementation services.


Accountabilities & Responsibilities include but are not limited to


· Direct supervision and full management responsibility for the Company’s Professional Services Team.

· Direct, manage, and continuously improve all aspects of professional services including project management, consulting, and training.

· Continually look to improve departmental process and delivery of products and services to streamline communications and improve effectiveness and efficiencies where necessary

· Hire, build, staff, train and motivate and retain the Company’s Professional Services team.

· Manage and expand the existing Professional Services delivery capabilities both with existing and new staff and partners.

· Partner with the Company's sales organization to sell and deliver professional services

· Ownership and development of the program components: including service delivery management, program governance and P&L for Professional Services.

· Identify opportunities for improvement in delivery and best practices. Coordinate with Operations team to ensure best practices are captured and implemented within the Professional Services team.

· Participate in the Company's annual budgeting process and then manage Professional Services operations within the parameters of the approved annual budget.

· Work with peer level executives, provide the organization with strategic insight and fully participate as an active and collegial member of the Company's Leadership Team.

· Participate in opportunities to provide blog content and other web content as well as industry speaking opportunities with clients, other staff members and partners where appropriate and based on experience/expertise.

· Lead by example in ensuring our clients strong commitment to customer satisfaction remains a hallmark of the professional services team.

· Responsible for reviewing and responding to escalated incidents

· Present on behalf of the company at conferences, trade shows, client engagements, etc.


Qualifications & Experience


· Minimum of 10 years’ experience involved in delivery of organizational resilience services in either an internal or external role.

· Experience selling and managing the delivery of Professional Services closely aligned with sales and support of organizational resilience software.

· Professional Services sales support and delivery leadership experience with increasing responsibility supporting the strategic and tactical needs of a sales and delivery organization with demonstrated success.

· Excellent professional services delivery skills including in particular facilitation of executives through various engagements associated with design, launch, and enhancement of organizational resilience management programs.

· Ability to work and communicate in a remote environment

· Industry experience in Legal, Financial Services, banking and professional accounting is considered an asset.

· Strong technical skills coupled with an ability to communicate well technically and to business stakeholders in consultative situations.

· High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts

· Demonstrate drive, passion, and flexibility

· Work well under pressure


Personal Traits

· Excellent communication, interpersonal, and influencing skills (internal, external, and across various levels)

· Demonstrated experience working cross-functionally while driving change throughout the organization

· Tenacious and motivated with a willingness to learn

· Trustworthy, confident, resourceful

· Strong technical skills coupled with an ability to communicate well technically and to business stakeholders in consultative situations.

· High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts

· Demonstrate drive, passion, and flexibility

· Work well under pressure

· Possess integrity and honesty




AdvoTek Recruitment Inc. and the clients we represent are equal-opportunity employers. We are committed to providing an environment that is inclusive and accessible. We value diversity and we do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, gender identity or expression. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs

  • Director of Professional Services

    Found in: Whatjobs CA C2 - 1 week ago

    Canada Advotek Recruitment Full time

    AdvoTek Recruitment is sourcing a Director, Professional Services with 7+ years of experience for our trusted clients Professional Services team. The client, a Solutions and Software company with a global client base, services the Legal and Corporate Legal markets with a best of breed SAAS Solution. Work with a collaborative team focused on technology, best...

  • Director of Health Services Quality and Performance

    Found in: Jooble CA O C2 - 6 days ago

    Canada Canadian Association of Community Health Centres Full time

    COMMUNITY HEALTH CENTRE Aboriginal Health and Wellness Centre (MB) LOCATION Aboriginal Health & Wellness Center of Winnipeg, Inc. The  Aboriginal Health & Wellness Centre of Winnipeg, Inc. (AHWC) is accepting applications from qualified persons for the position of Mobile Healthcare Director . The Mobile Healthcare Clinic offers a point of access into...

  • Environmental Professional

    Found in: Jooble CA O C2 - 1 week ago

    Canada Alberta Society of Professional Biologists Full time

    Position Environmental Professional / Biologist / Project Manager Company Company DWB Consulting Services Ltd. Location Location Cranbrook, BC Published Category Category Job Board Environmental Professional / Project Manager – Cranbrook DWB Consulting Services Ltd. (DWB) is seeking applicants for a full-time Project Manager/Environmental...

  • Emergency Management Professional

    Found in: Jooble CA O C2 - 1 week ago

    Canada CDRO Full time

    Emergency Management Professional - Deployment Services Reports to: Director of Deployment Services Canadian Disaster Response Organization (CDRO) currently offers three service portfolios for our growing customer base, including Deployment Services, Advisory Services, and Education Services. The Emergency Management Professional - Deployment Services...

  • Director of Quality Risk and Management

    Found in: Jooble CA O C2 - 4 days ago

    Canada University of British Columbia Full time

    Job Title Director, Pensions Department Senior Leadership | Central Human Resources 42 CAD Monthly Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. The Director, Pensions is a strategic leadership...

  • Emergency Management Professional

    Found in: Jooble CA O C2 - 1 week ago

    Canada CDRO Full time

    Emergency Management Professional - Deployment Services Reports to: Director of Deployment Services Job Overview: Canadian Disaster Response Organization (CDRO) currently offers three service portfolios for our growing customer base, including Deployment Services, Advisory Services, and Education Services. The Emergency Management Professional -...

  • Director Global Services

    Found in: Appcast CA A2 P - 6 days ago

    Canada GuestTek Interactive Entertainment Ltd. Full time

    Position Title: Director, Global Services Department: Global Services Location: Canada/US - RemoteThe Director, Global Services is responsible for managing the overall activities and performance of the Global Services team, including the Network Operations Center.Key Responsibilities: Develop, maintain, and oversee Global Services operations for assigned...

  • Director Global Services

    Found in: Whatjobs CA C2 - 5 days ago

    Canada GuestTek Interactive Entertainment Ltd. Full time

    Position Title: Director, Global Services Department: Global Services Location: Canada/US - Remote The Director, Global Services is responsible for managing the overall activities and performance of the Global Services team, including the Network Operations Center. Key Responsibilities: Develop, maintain, and oversee Global Services operations for...

  • Director Global Services

    Found in: Appcast CA C2 Glassdoor - 6 days ago

    Canada GuestTek Interactive Entertainment Ltd. Full time

    Position Title: Director, Global Services Department: Global Services Location: Canada/US - RemoteThe Director, Global Services is responsible for managing the overall activities and performance of the Global Services team, including the Network Operations Center.Key Responsibilities: Develop, maintain, and oversee Global Services operations for assigned...

  • Consulting Services Director

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Patrimonica Full time

    In general, the Senior Director will take charge of certain client files, in addition to reviewing the files of advisors and directors, ensuring the management of the consulting team in order to meet all deadlines and the accuracy of files, and will offer support and training for the team. Position Description: • Participation in meetings with clients...

  • Director of Software

    Found in: Jooble CA O C2 - 17 hours ago

    Canada Canadian Imperial Bank of Commerce Full time

    Director, Real Estate, Global Investment Banking page is loaded Director, Real Estate, Global Investment Banking Apply locations Toronto, ON time type Full time posted on Posted 7 Days Ago job requisition id 2409828 We’re building a relationship-oriented bank for the modern world. CIBC Capital Markets provides corporate, government, and institutional...

  • Director of Protective Services

    Found in: Jooble CA O C2 - 5 days ago

    Canada Camacam Full time

    Director of Protective Services A vibrant and engaging community in full expansion, the newly amalgamated municipality of Tantramar provides its citizens with a full array of services while offering a rewarding work environment. To supplement its senior management team, the municipality is seeking a dynamic and motivated person eager to fill the...

  • Director of Remote Technical Services

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Lasallecollegevancouver Full time

    DIRECTOR OF ADMISSIONS – VANCOUVER CAMPUS Thursday, April 11, 2024 LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the...

  • Director of Remote Technical Services

    Found in: Jooble CA O C2 - 6 days ago

    Canada LCI Education Full time

    DIRECTOR OF ADMISSIONS – VANCOUVER CAMPUS Tuesday, April 2, 2024 As a Campus Director, the ideal candidate must excel in a dynamic, goal-driven environment while possessing a strong customer service orientation and positive attitude. They will be responsible for developing and implementing targeted admission strategies, optimizing enrollment processes,...

  • Health Services Manager

    Found in: Jooble CA O C2 - 1 week ago

    Canada Alberta Health Services Full time

    Seniors Home Based Primary Care (SHBPC) Medical Director AHS is committed to providing services based on the population needs of AHS and promoting a shared responsibility for improved health. The Contractor shall provide services to the Calgary Department of Family Medicine as the Medical director of the Seniors Home Based Primary Care Program. In the...

  • Seniors Home Based Primary Care

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Alberta Health Services Full time

    Seniors Home Based Primary Care (SHBPC) Medical Director AHS is committed to providing services based on the population needs of AHS and promoting a shared responsibility for improved health. The Contractor shall provide services to the Calgary Department of Family Medicine as the Medical director of the Seniors Home Based Primary Care Program. In the...

  • Executive Director

    Found in: Jooble CA O C2 - 7 days ago

    Canada Edmonton Chamber of Voluntary Organizations Full time

    Families First Society is a charitable organization serving individuals, children, youth and families in Fort Saskatchewan and Sturgeon Region. When our community – our village – works together, we improve the lives of families. We create a safe environment to nurture strong healthy future generations. SUMMARY: The Fort Saskatchewan Families First...

  • Director of Volunteer Services

    Found in: Jooble CA O C2 - 1 week ago

    Canada Hostelling International Canada Full time

    Hostelling International Canada (HIC) is a national member based not for profit organization offering Hostelling services to members and guests across Canada. ( We are part of a global network of hostels under the Hostelling International banner where each country has its own independent national organization to advance hostelling in its territory. We...

  • Director (remote)

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Fraser Health Full time

    The salary range for this position is CAD $70.Why Fraser Health? Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32...

  • Director, IT

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Baker Tilly Full time

    National Director, IT Canada Baker Tilly Canada’s National office is seeking a National Director, IT. We are looking for an energetic self-motivated professional who is personable, friendly, customer service oriented, reliable, excellent organization and time management skills that will demonstrate a willingness to learn. About Baker Tilly...