Director of Quality Risk and Management

2 weeks ago

Canada University of British Columbia Full time

Job Title Director, Pensions


Department Senior Leadership | Central Human Resources


42 CAD Monthly


Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.



The Director, Pensions is a strategic leadership position responsible for the planning, development, implementation, communication, and management of the Pension Administration Office, which oversees the administration of the University's faculty and staff pension plans in alignment with overall human resources and institution-wide goals. The role is responsible for the strategic direction and operational effectiveness of a team of professional, technical, and support staff providing pension administration, systems, finance, communications, and office administration. As a leader in human resources, this position contributes to strategic organizational initiatives, policy and program development, and major projects.


Reports to the Executive Director, Organizational Health, Benefits and Pensions. Directs a team of professional, technical, and support staff in the Pension Administration Office.


Consults with and receives direction from the Executive Director, Pensions for the faculty pension plan and the staff pension plan as well as the Executive Director, Investments for the faculty pension plan, together the Executive Directors. In collaboration with the Executive Directors, sets the strategic direction for the Pension Administration Office within the context of University-wide human resources strategies and in support of the University's overall mission and direction.


Develops appropriate procedures and mechanisms to legally and administratively manage the faculty and staff pension plans in accordance with trust and plan documents, ensuring compliance with applicable provincial and federal legislation.


Manages a team of professional, technical, and support staff in the Pension Administration Office including establishing priorities and objectives, allocating necessary resources, coaching and managing staff performance, and providing training and development opportunities.


Performs ongoing quality assessments of in-house administration systems to maintain high quality standards. Participates in the annual human resources budgeting process, manages assigned budgets and funds, and provides reports, analyses and updates for same. Contributes to and participates in the development of the annual budgets for the faculty and staff pension plans.


Provides leadership and expertise in the identification, planning, development, communication and implementation of comprehensive programs and processes that are responsive to ever changing institutional and community contexts. Participates in projects with the potential for legal, financial and reputational impact across the organization.


Represents UBC Pension Plans externally at industry functions on a provincial and national basis.


Monitors trends and emerging thinking in the pension and investment industry and the changing regulatory environment. Proactively reviews and analyzes the faculty and staff pension plans policies, procedures, systems and processes in relation to changing requirements and conditions.


Acts with delegated authority and independent judgement for the Executive Directors, as required.


Strategic and operational decisions and recommendations regarding pension and investment practices may have University-wide legal, financial, contractual, reputational, and operational implications.



Works under the broad direction of the Executive Director, Organizational Health, Benefits and Pensions, with guidance and direction from the Executive Director, Pensions for the faculty pension plan and the staff pension plan as well as the Executive Director, Investments for the faculty pension plan. Directs the activities and manages the performance of a team of professional, technical, and support staff in the Pension Administration Office.



Undergraduate degree in a relevant discipline. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion



Experience dealing with a variety of pension plans in a consulting or administrative capacity with leadership responsibilities in a large, complex unionized environment.


- Comprehensive knowledge of human resources principles and practices, and in-depth knowledge of pension plans.
- Demonstrated technical knowledge of relevant government programs and legislation pertaining to pension plans, including tax and benefits legislation.
- Demonstrated experience in managing projects, meeting deadlines, and resolving unexpected and/or ambiguous situations or issues.
- Ability to communicate well, both orally and in writing, to make effective presentations, and to prepare senior level reports.
- Proven ability to manage staff, delegate and oversee workflow, and provide coaching and corrective action to develop staff and manage performance.
- Ability to take risks and foster risk taking in others.
- Ability to effectively lead and manage change.
- Ability to manage conflict and reach resolution in the face of multiple, competing interests.
- Ability to set priorities and manage competing projects, issues, and initiatives.
- Ability to achieve overall objectives in the context of broad direction.
- Ability to research and analyze complex information, identify trends, and develop policies, programs, and strategies that meet the needs and interests of multiple stakeholders.
- Ability to effectively manage budget and staff resources.
- Strong computer skills, high level of experience in using a variety of tools including Word and Excel.
- Proficient in the use of standard reporting tools used to access information from databases including MS-Access.
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