Customer Service Coordinator
1 week ago
Join our team Hino Central is looking for Customer Service Coordinator at our Langley location Reporting to the Accounting Supervisor. This position is great for people looking for a fast-paced environment with steady work or those who are looking to gain experience and build a career with a company that is growing across Canada.
Why work with us?
You matter, we support you. We pay competitive wages based on experience as well as extended health benefits, including dental.
We take care of our people. You get 50% off vehicle rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future
Work/Life balance is important. You get 3 weeks accrued vacation, a flexible working environment, as well as 5 wellness days to focus on yourself or your loved ones.
We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.
Administrative Duties (25% of time)
- Connecting incoming calls and visitors to the proper individual or department accurately and quickly; taking messages as required
- Maintain admin/accounting inbox (organization and delegation to appropriate representative in a timely manner)
- Organizing incoming and outgoing mail, including couriers and interoffice mail
- General administration for the branch or location departments
- Tracking dealer license plates
- Other related duties as assigned
Sales Department Duties (50% of time)
- Gathering of necessary documents to submit the concession claim; send to Admin Lead
- Receiving of sales units - creation of sales files and tags
- CarFax reports as required
- Booking sales appointments
- Preparing unit for ad posting (including: ensuring unit is clean, pictures taken)
- Lead database management, maintenance and cleanup (PBS)
- Maintaining inventory list in PBS (ensuring locations are correct, following up with vendors/builders at month-end and getting confirmation that the assets are on site, sending to accounting)
- Sales reporting from PBS (month-end summaries of deliveries, sales, etc.)
Fixed Operations Duties (25% of time)
- Contacting customers via phone, text, email regarding services due, appointments, CVIP reminders, etc.
- Appointment booking in accordance with targets set by the Parts and Service Manager
- Assis Service Advisors with customer check-in if there is an overflow of customers
- Daily emailing of customer invoices (account customers)
- Printing and distributing letters to customers as generated through Workplan (PBS)
- Notify customers when parts are available for pickup
- Assist parts department with weekly bin counts
- Filing, as needed
Qualifications
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong computer skills and competency in Microsoft Office, particularly Outlook
- Exceptional organizational skills
- Previous experience as a receptionist/office administrator is preferred
- Ability to assess the situation and delegate issues
- Experience working in customer service would be considered a strong asset
HINO Central is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified individuals, visible minorities, Indigenous peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
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