Senior Accident Benefits Advisor

4 weeks ago

Markham, Canada Workday Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Intermediate Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team

What you’ll do:

  • Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

  • To appropriately handle accident benefits claims according to individual authority, knowledge and expertise.

  • Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required

  • Educate customers and providers of any new auto reform changes

  • Ensure all aspects of the claim process are handled optimally and within company guidelines

  • Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

  • Ensure service levels and quality standards are met by approved specialists

  • Educate our insureds about Premiere Healthcare network

  • Attend and actively participate in training and file clinic sessions

What you’ll bring:

  • College Diploma/ Associate Degree or similar experience

  • 4+ years of Accident Benefits insurance claims handling experience

  • Post-secondary Education (College Diploma or Bachelor Degree) in related field.

  • CIP or working towards CIP is required for licensing

  • Excellent customer services skills

  • Excellent communication skills

  • Ability to learn and adapt to a fast paced environment

  • Good organization skills

  • Ability to adapt and work within various computer programs, databases and software

What you’ll get

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

  • Exceptional Career Development opportunities.

  • We’ll support your professional development education

  • Hybrid working model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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