Accident Benefits Leader

3 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Does this sound like something you are interested in? Read on

What you'll do:
- The core function of this role is to lead a team of accident benefits claim adjusters.- This position works closely with other FLM’s to establish and implement AB claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience.- Responsible for the technical, performance and professional development of their team.- Provides input on technical training content / programs.- Build, plan, and implement claims management processes that support appropriate claim resolution.- Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives.- Working with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.

What you'll bring:
- Accident Benefits experience preferred- Validated Leadership skills in mentor/development of peers.- Strong data analytical skills, to enable effective decision making.- Excellent interpersonal skills, showing leadership but also vulnerability.- Outstanding problem-solving skills (experience with data analysis an asset).- Excellent communication skills, required to effectively articulate complex issues to colleagues, business leaders and external partners.- Innovative mindset- Coaching abilities- Self-motivated- Customer service oriented- Driven to help others succeed- Desire to continually develop self and others

What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks + the opportunity to buy an extra week.- Exceptional Career Development opportunities.- We’ll support your professional development education- Hybrid working model

Additional Information: Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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