Director Client Success

2 months ago

Winnipeg, Canada IMT Corporation Full time

Director Client Success

(Winnipeg, MB. Hybrid remote)


IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers.


We support our team’s growth by offering professional development opportunities, including training, access to advanced tools and equipment, collaboration with senior team members, mentorship, and engaging challenges.


Our compensation package includes competitive pay, an annual performance-based bonus, comprehensive benefits (life, health, dental, disability, and fitness), and a group RRSP program with employer matched contributions.


Overview


IMT is looking for an experienced Director of Client Success to lead and grow the services team. Client Success services include architecture, design, analysis, project management, and implementation services to healthcare and government clients.


Reporting to the COO, this leadership role is essential in driving Client Success through outstanding service delivery, effective team management, and strategic business expansion.


The ideal candidate will have in-depth expertise delivering MDM solutions, data sharing and integration for healthcare organizations, a proven track record of building strong client relationships, and a passion for leading teams to exceed expectations which leads to another referenceable IMT client.



What you will be doing


Team Leadership and Development:

  • Build, manage, and mentor a high-performing professional services team.
  • Establish and maintain a Project Management Office (PMO) and mentor team members in best practices.


Client Success and Relationship Management:

  • Foster strong, ongoing relationships with new and existing clients.
  • Ensure all professional services projects are delivered on time, within budget and aligned with client goals.


Business Development:

  • Collaborate with Sales and Advisory Services to develop proposals, respond to RFPs, and deliver statements of work.
  • Actively engage in business development activities to propose and sell additional services to new and existing clients.


Operational Excellence:

  • Develop and implement new processes and methodologies for service delivery.
  • Monitor and manage the professional services team to ensure high-quality execution and client satisfaction.


Strategic Leadership:

  • Manage the professional services P&L, ensuring profitability and growth.
  • Stay current on industry trends, client needs, and emerging best practices to continuously improve service offerings.


Qualifications


  • Extensive experience building, managing, and mentoring professional services teams, including P&L accountability.
  • Expertise in data sharing and integration services for healthcare delivery organizations. Experience with Canadian and US healthcare is preferred.
  • Proven ability to develop and manage a PMO and implement project management best practices.
  • Strong business development skills, including experience with proposal creation, RFP responses, and crafting statements of work.
  • Exceptional communication, presentation, and writing skills.
  • Entrepreneurial mindset with a focus on driving client success, revenue growth, and profitability.
  • Self-motivated and collaborative, with a track record of working effectively across teams and with clients.



Next Steps


If you are interested in this position and consider yourself a good fit for IMT, please respond to this posting with both a short letter to briefly introduce yourself and explain why working at IMT is for you, and your CV. If your application is successful, we will e-mail you to schedule an interview as soon as possible. Please send to HR@IMT.CA


We look forward to hearing from you.

  • Director Client Success

    2 weeks ago

    Winnipeg, Canada IMT Corporation Full time

    Director Client Success (Winnipeg, MB. Hybrid remote)IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers.We support our team’s growth...

  • Director Client Success

    2 weeks ago

    Winnipeg, Canada IMT Corporation Full time

    Director Client Success (Winnipeg, MB. Hybrid remote)IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers.We support our team’s growth...

  • Director Client Success

    2 weeks ago

    Winnipeg, Canada IMT Corporation Full time

    Director Client Success (Winnipeg, MB. Hybrid remote) IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers. We support our team’s...

  • Director Client Success

    4 days ago

    Winnipeg, MB, Canada IMT Corporation Full time

    Director Client Success (Winnipeg, MB. Hybrid remote) IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers. We support our team’s...

  • Executive Director

    7 days ago

    Winnipeg, Canada Director File Full time

    This is an exciting opportunity to co-lead North America's oldest English language regional theatre.Working collaboratively with the Artistic Director, employees, and volunteers at Royal Manitoba Theatre Centre, the Executive Director will foster a dynamic tone within the organization. This leader will empower the team to contribute significantly to the...

  • IMT Corporation | Director Client Success

    4 days ago

    winnipeg, Canada IMT Corporation Full time

    Director Client Success (Winnipeg, MB. Hybrid remote)IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers.We support our team’s growth...

  • Accounts Executive

    4 months ago

    Winnipeg, Canada Director File Full time

    This is an exciting opportunity to co-lead North America’s oldest English language regional theatre.Working with the Artistic Director (AD), Royal Manitoba Theatre Centre's employees and volunteers, the Executive Director (ED) will set a collaborative tone in the organization, empowering the team to contribute to its overall success.In addition to this...

  • IMT Corporation | Director Client Success

    7 days ago

    winnipeg, Canada IMT Corporation Full time

    Director Client Success (Winnipeg, MB. Hybrid remote)IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers.We support our team’s growth...

  • Strategic North America Theatre Operations Lead

    3 days ago

    Winnipeg, Manitoba, Canada Director File Full time

    This is an exciting opportunity for a dynamic leader to co-lead North America's oldest English language regional theatre. As part of the leadership team, you will work collaboratively with employees and volunteers at Royal Manitoba Theatre Centre to foster a dynamic tone within the organization.The Executive Director will empower the team to contribute...

  • Accounting Executive

    6 days ago

    Winnipeg, Canada Director File Full time

    This is an exciting opportunity to co-lead North America's oldest English language regional theatre.Working collaboratively with the Artistic Director, employees, and volunteers at Royal Manitoba Theatre Centre, the Executive Director will foster a dynamic tone within the organization. This leader will empower the team to contribute significantly to the...

  • Senior Director of Client Experience

    3 days ago

    Winnipeg, Manitoba, Canada IMT Corporation Full time

    OverviewIMT Corporation is a leading provider of innovative solutions for healthcare and government clients.We are seeking an experienced Senior Director of Client Experience to lead our professional services team and drive client success through outstanding service delivery and strategic business expansion.

  • Client Success Support

    7 months ago

    Winnipeg, Canada 1Life Software Full time

    We are seeking an amazing **Client Success Support **team member to help support our Client Success Team in working with clients to keep their employees safe and health with the help of the 1Life Software Platform. **ABOUT YOU** - You are high performing, high energy and like to take charge of getting things done. - You love technology and have catalyst...

  • Client Success Manager

    7 months ago

    Winnipeg, Canada 365 Technologies Full time

    **Summary**: As a Client Success Manager at 365 Technologies, your mission is to strengthen and grow our relationships with our existing managed services clients. Through semi-annual Technology Business Review (TBR) meetings, regular communication and leveraging internal 365 resources your sole purpose will be to ensure the success of our clients, leveraging...

  • Client Success Manager

    7 months ago

    Winnipeg, Canada Federal Truck & Trailer Repair Full time

    Federal Truck & Trailer Repair is a leading provider of repair and maintenance services for trucks and trailers in Winnipeg, MB. With our commitment to excellence and customer satisfaction, we strive to deliver top-notch services to our clients in the transportation industry. As a Client Success Manager at Federal Truck & Trailer Repair, you will be...

  • Client Success Manager

    7 months ago

    Winnipeg, Canada ChickAdvisor Inc. Full time

    **About us** We are a fun, dynamic team of entrepreneurial minded individuals. ChickAdvisor Inc is a majority Women Owned business. We are currently searching for a full-time Client Success Manager to join our team. We work with large CPG brands as well as smaller direct to consumer ones to help them build and activate owned communities. Butterly...

  • Client Success Manager

    1 day ago

    Winnipeg, Canada Fanset Construction Company Full time

    Our construction company is seeking a dedicated and reliable Client Success Manager to join our team. We are looking for an individual who is committed to providing exceptional customer service to our clients. As a CSM, you will play a critical role in ensuring that our clients receive the best possible service and support. **Responsibilities**: -...

  • Client Success Lead

    2 weeks ago

    Winnipeg, Canada Resolute Technology Solutions Inc Full time

    As a **Client Success Lead** you work at cultivating assigned managed services client relationships, actively listening to details, and identifying opportunities to deliver exceptional service to our clients. As you focus on the day-to-day work queue management for assigned clients, you ensure there are quality responses, consistent follow-ups and...

  • Senior Client Success Strategist

    2 days ago

    Winnipeg, Manitoba, Canada IMT Corporation Full time

    At IMT Corporation, we are seeking an experienced Senior Client Success Strategist to lead and grow our services team.Key ResponsibilitiesBuild, manage, and mentor a high-performing professional services team to deliver exceptional results for our clients.Foster strong relationships with clients and stakeholders to drive business growth and client...

  • Quality Assurance Director

    3 weeks ago

    Winnipeg, Manitoba, Canada Lock Search Group Full time

    Lock Search Group is seeking a Senior Director of Quality to lead our client's quality assurance and quality control operations. This role will ensure compliance with regulatory requirements, enhance quality systems, and foster a culture of continuous improvement.About the RoleThis position will oversee all quality-related activities, including release...

  • Director, Implementation

    3 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Director, Implementation & Amendments** to join our team in Winnipeg or Toronto. We are in the people business, dedicated to helping Canadian companies and their valued employees. At People Corporation we make a difference in the lives of more than one million Canadian employees and their families, by providing employee group benefits,...