Manager, Experience

4 weeks ago

Toronto, Canada Wasserman Full time
Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

As Wasserman supports flexible working environments, the successful candidate will be required to work from both the office in Toronto and a remote location.

POSITION OVERVIEW:

The successful candidate will be joining Wasserman to support the servicing and execution of experiential marketing campaigns for an existing client base, in addition to new business opportunities. The successful candidate is a self-motivated, driven and enthusiastic individual who is looking to make a measurable and positive impact in the sports and entertainment space. Harnessing and delivering upon the passion of consumer engagement, guest services and activation surrounding best-in-class campaigns within the marketing industry is a critical component of this role.

As a Manager, you will be an integral part of the integrated team supporting the successful delivery of in-market brand activations, full funnel marketing campaigns and client servicing from brief to execution. You will know how to harness the objectives of our clients ensuring deliverables and project milestones are delivered meticulously; on-time, on-budget and of a quality expected by Wasserman and its clients.

Collaborating with multiple internal and external stakeholders, you will help to identify unique opportunities to enhance guest and consumer experiences, delivering against specific business objectives, while carefully managing financials, reconciliations and results. This position will experience the full project life-cycle, including ideation, planning, development, activation and measurement, including critical aspects of brand activation and event hosting.

ROLES AND RESPONSIBILITIES:

The successful candidate will have proven sponsorship/experiential related skills within a professional environment, using creative thinking and individual initiative, including the following:

  • Manage various elements/pillars of mid to large-scale projects with minimal oversight and support the day-to-day management of key client accounts, reporting up as needed
  • Manage day-to-day client relationships, establish credibility and anticipate client needs
  • Support the development and lead execution of all activation plans for marquee events/clients
  • Work in a collaborative manner with all Wasserman integrated account leads to ensure flawless project delivery against the client's objectives and agreed upon budget
  • Support on budget development and management, including a detailed reconciliation
  • Develop status documents, project critical paths and proactively manage deliverable dates
  • Support a comprehensive media buy and support on internal creative strategy hand-in-hand with internal stakeholders
  • Contribute to a positive, collaborative and team focused environment that aligns with Wasserman's company culture, principles and values (www.teamwass.com)
  • Act as liaison with partners and properties, while managing a network of vendors to drive the desired experience and results
  • Conduct pre and post event reports, including key learnings, insights, analysis, implications and recommendations

Requirements

  • Advanced skills in Microsoft Office, particularly in PowerPoint and Excel
  • Experience in managing mid-to-large size events and budgets that include building out brand activations and guest services
  • Exceptional written and oral communication skills
  • Noted ability to build creative and visually impactful presentations that seamlessly and coherently articulate the various client briefs, opportunities and potential campaigns
  • Experience, poise and confidence in presenting to clients, including executives
  • Relevant sponsorship and event operations experience (with a focus on activations preferably in the experiential, sports and/or entertainment field)
  • Laser sharp attention to detail
  • Entrepreneurial drive, supported by a proactive self starter mentality
  • Experience in resource tracking and people management
  • Thrive working in a team environment
  • A passion for sports is considered an asset
  • An energetic, cooperative and pleasant personality - we want to work with great people

MINIMUM EXPERIENCE NECESSARY:

  • 4+ years relevant experiential &/or sponsorship industry experience
  • Knowledge of how events are executed
  • Traditional advertising experience is an asset
  • Agency experience is considered an asset
  • A valid passport and drivers license are required for event/program travel

  • Technical Product Manager

    4 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Req Id: 409260 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Guest Experience Manager

    4 weeks ago

    Toronto, Canada Nobu Hotel Toronto Full time

    We are currently seeking a passionate, detail-oriented and customer-focused individual to join our restaurant team as a full-time Guest Experience Manager at Nobu Hotel Toronto. As the Guest Experience Manager, you will play a pivotal role in curating unforgettable dining experiences for our guests. You will be entrusted with ensuring that every aspect of...

  • Customer Experience Manager

    7 days ago

    Toronto, Canada Michaels of Canada, ULC. Full time

    Store - TOR-TORONTO/DOWNSVIEW, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Manager, Customer Experience

    4 weeks ago

    Toronto, Canada Endy Full time

    Endy is looking for a collaborative, curious Manager, Customer Experience to join its Customer Experience team. In this role, you will be responsible for leading, coaching, and managing a team of Customer Experience Specialists to achieve and maintain standards aligned with established KPIs. This role involves overseeing daily operations, workforce...

  • Experience Account Manager

    7 days ago

    Toronto, Canada Communiqué Incentives Inc Full time

    **KEY RESPONSIBILITIES**: - Coordinate the operations and execution of logístical components for each project - Effectively manage Critical Path deadlines - Responsibly manage and adhere to estimated program hours - Manage program budget and execute within revenue objectives - Prepare Budget Summary Update as required - Produce bottom line client savings -...

  • Manager, Client Experience

    7 days ago

    Toronto, Canada Sephora Full time

    **Job ID**: 221578 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246804 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    18 hours ago

    Toronto, Canada Sephora Full time

    **Job ID**: 219721 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 245280 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...

  • Manager, Client Experience

    2 weeks ago

    Toronto, Canada Sephora Full time

    Job ID: 245280 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here… As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events...

  • Manager, Client Experience

    3 weeks ago

    Toronto, Canada Sephora Full time

    : Regular Youll love working here As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas...

  • Manager, Client Experience

    3 weeks ago

    Toronto, Canada Sephora Full time

    Job ID: 245280 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events...

  • Manager, Client Experience

    1 week ago

    Toronto, Ontario, Canada Sephora Full time

    Job ID: 246804 Store Name/Number: ON-Eaton Centre (0500) Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in...

  • Marketing & Events Coordinator

    4 weeks ago

    Toronto, Canada Junto Experience Agency Full time

    **Company description** Junto is a user experience agency focused on keeping the end customer at the centre of the conversation. With a firm grasp of both business and technology, we collaborate with our client partners to shape the customer’s experiences and change perceptions of what’s possible. **Job description** We're looking for a marketing &...

  • Advisor Experience Manager

    4 weeks ago

    Toronto, Canada Purpose Unlimited Full time

    Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited's businesses...

  • Manager, Delivery Management Digital Experience

    7 days ago

    Toronto, Canada Avanade Full time

    **Introduction**: Avanade is one of the world’s leading Microsoft integrators. We offer consulting services to our enterprise clients to help them solve complex business problems. Our technology and creative teams are dedicated to bringing innovation to market with AI and cloud solutions. **Come join us**: As a Manager, Digital Experience Project...

  • Manager, Client Experience

    3 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...

  • Manager, Client Experience

    3 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...

  • Manager, Client Experience

    3 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...

  • Manager, Client Experience

    4 weeks ago

    Toronto, ON, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...